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Thread: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

  1. #1
    ghaeh Guest

    Default 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    After installing the lastst upgrade, I found I had no more space left on my C drive. In the meantime, ZA would not start and would not say why.

    I prefer to keep the C drive small and restricted for security reasons; so, software is installed on another drive and configuration options are used to put ginormous files on other drives.

    Can't do that with ZAAV

    The .dat files chew up 35 Mb

    C:\WINDOWS\system32\ZoneLabs\avsys\bases chews up 30 Mb.

    and there's another 30Mb chewed up in that directory.

    OK -- the .dll's have to stay there.

    But there's 80Mb. or so that does NOT belong on the C drive.

    If I don't get a configuration option to move ZAAV data to another drive, I'll be looking for another product at renewal time.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    Contact Technical Support in the Link if the signature below.
    Really can not help with his as I do not use the ZA AV or the ZA ISS full time.

    Oldsod.
    Best regards.
    oldsod

  3. #3
    ghaeh Guest

    Default Re: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    I sent ZA tech support a message some days ago -- still no reply

  4. #4
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    Okay two things come to mind.
    First there is a conflict with the antivirus of the ZAand the other security programs. Oe even perhaps some files/drivers left over from the previously used antivirus/security suite that is causing problems.
    Secondly do a ZA database reset:[*]Boot your computer into the Safe Mode[*]Navigate to the c:\windows\internet logs folder[*]Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the folder[*]Clean the Recycle Bin[*]Reboot into the normal mode[*]ZA will be just like new with no previous settings or data

    After the reboot into the normal mode, select Trusted for the new network found as shown by the ZA windows. Answer the ZA Alerts with Yes and Allow and remmeber and always.
    Then do this:
    Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP servers, etc

    1. Go to Run and type in command and hit 'ok', and in the command then type in ipconfig /all then press the enter key. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side. Make sure there is a space between the ipconfig and the /all, and the font is the same (no capitals).
    2. In ZA on your machine on the Firewall, open the Zones tab, click Add and then select IP Address. Make sure the Zone is set to Trusted. Add the DNS IP(s) .
    3. Click OK and Apply. Then do the same for the DHCP server.
    4. The localhost (127.0.0.1) must be listed as Trusted.
    5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's Program's list must have server rights for the Trusted Zone.
    Plus it must have both Trusted and Internet Access.

    Third if the problem persists, then do a system file check for windows and complete disk check and a defrag and then run the windows cleanup utility.


    Oldsod.
    Best regards.
    oldsod

  5. #5
    ghaeh Guest

    Default Re: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    ZAAV has been the only antivirus program on this computer.

    What has been suggested is a lot of work. It is worth doing if it WILL clean up unnecessary / obsolete files in this directory.

    Will this procedure address this specific problem?

  6. #6
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    Probably takes ten minutes in total time.
    Oldsod.
    Best regards.
    oldsod

  7. #7
    ghaeh Guest

    Default Re: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    Been an hour so far.

    Did all the ZAAV things and still stuck with 96Mb in the C:\Windows\system32\Zonelabs directory.

    System file check results:

    C:\Documents and Settings\Administrator>sfc /scannow
    Windows File Protection could not initiate a scan of protected system files.

    The specific error code is 0x000006ba [The RPC server is unavailable.
    ].

    Now why this would have anything to do with ZAAV files escapes me.

  8. #8
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: 100 Mb chewed up by C:\WINDOWS\system32\ZoneLabs

    Turn off the ZA and any other security programs before doing the system file check.
    Could be even a hardware issue (bad mem or soon to fail hdd).
    Oldsod.
    Best regards.
    oldsod

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