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Thread: Zone Alarm Security Suite, utorrent - thinking outside the box

  1. #1
    alchemist_zim Guest

    Default Zone Alarm Security Suite, utorrent - thinking outside the box



    I'm taking a new look at this problem that many people seem to be having...
    I've been using zone alarm pro or zone alarm security suite for the last 3 years, and utorrent for the past 2 in XP...never (AND I DO MEAN NEVER) had a problem at all with utorrent or zone alarm...recently got a new laptop which came with Vista.
    I was unable to find all the drivers for XP so I'm stuck with Vista.
    I swear by zone alarm, and utorrent.
    Both programs do their jobs perfectly with minimal fuss.
    Now since I've been using Vista utorrent will not close properly.
    The icon will disappear for the try but the UI will still be on the screen.
    I cannot close utorrent using the task manager, or pskill.


    Here is my question is there anyone here using Vista, zonealarm, and utorrent and are not having a problem???

    Also to the mods...I have 2 DMP files that I can upload if you want to take a look at them, both are after utorrent crashed, but still running, if there is any other information that you might need just let me know...any help or ideas are appreciated thanks

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:41:23 PM, on 9/10/2008
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\Program Files\Sony\ISB Utility\ISBMgr.exe
    C:\Windows\WindowsMobile\wmdSync.exe
    C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
    C:\Program Files\VMware\VMware Workstation\hqtray.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Apoint\ApMsgFwd.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Maxthon2\Maxthon.exe
    Z:\Softwarez\ZY-tools\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {423499C6-2D7A-07AE-0211-5F00B8CD8D9E} - (no file)
    O2 - BHO: (no name) - {5D3F11B3-7CCE-4B33-AB97-D66D565AE499} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O2 - BHO: (no name) - {B6479578-D655-46C4-909A-4A8EB0ADAE5A} - (no file)
    O2 - BHO: (no name) - {EDCB994E-8528-4160-9AA2-666A5CDCF263} - (no file)
    O2 - BHO: (no name) - {FC183704-7163-46B9-9509-D7E2E73790B8} - (no file)
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files\Sony\ISB Utility\ISBMgr.exe"
    O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
    O4 - HKLM\..\Run: [vmware-tray] C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
    O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files\VMware\VMware Workstation\hqtray.exe"
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: Bluetooth.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O13 - Gopher Prefix:
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper\DkService.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: OSCM Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\stacsv.exe
    O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe
    O23 - Service: uvnc_service - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe
    O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
    O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
    O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
    O23 - Service: VMware Virtual Mount Manager Extended (vmount2) - VMware, Inc. - C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
    O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    Operating System:Windows Vista Ultimate
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Zone Alarm Security Suite, utorrent - thinking outside the box

    to the Zone Alarm User Forum..VERY IMPORTANT: Please Report the details of your Problem Directly to ZA Tech Support for FREE at www.zonealarm.com/tsform (preferably withIE Browser)The more Users that Report thisutorrentproblem directly to Tech Support, with their Details and what they did to try and resolve the issue, the Sooner Tech support will find a FIX for the problem..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    alchemist_zim Guest

    Default Re: Zone Alarm Security Suite, utorrent - thinking outside the box

    thanks...just submitted...now the worst part...THE WAIT

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Zone Alarm Security Suite, utorrent - thinking outside the box

    Thank you for your Feedback..If you receive an AutoGenerated Confirmation Email with your Case Number from support ay zonelabs dot com.. Usually within 30 Minutes1.) if not then Check your Spam/Junkmail folder..2.) obn some rare occations a few ISP will Bounce Message from zonelabs dot com.. in that case Tech support can not contact you unless youtry again with one of the FREE Email addresses from Yahoo, Gmail or Hotmail..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    seventwenty Guest

    Default Re: Zone Alarm Security Suite, utorrent - thinking outside the box

    Any update on this?
    I just started using Vista and had this occur to me. Seems it is a common problem. It has been mentioned on the utorrent forums a few times aswell.
    It wouldn't be so bad if you could still kill the process, but the fact that it's completely locked really is frustrating.
    Using Vista Business, utorrent 1.8.1, ZoneAlarm Free
    I would
    email tech support but it can't be done using the free version.

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