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Thread: v8.0.020.000 cannot add agent.exe to the programs list in ZA

  1. #1
    kermit Guest

    Default v8.0.020.000 cannot add agent.exe to the programs list in ZA

    After installing ZA v8.0.020.000 I notice that Agent (news reader application) started to encounter numerous connection issues. I've contacted teh Agent support team and after explaining the issue we believe that ZA is at fault. I've reviewed the entries in the ZA programs list and could not find an entry for agent.exe thus I attempted to add an entry from C:\Program Files\Agent and all attempts to add an entry have failed.
    After opening the ZA programs window I clicked on the add button,
    drilled down to C:\Program Files\Agent, selected agent.exe and clicked on the open button. At this time I expected to see an entry in the ZA programs list for agent.exe but no entry exist. Why not? What the heck am I doing wrong?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004

    Default Re: v8.0.020.000 cannot add agent.exe to the programs list in ZA

    Hi!if you are sure is not listed in the ZA program list (it may have a different name as agent.exe, check 'file name' in entry details box) than your ZA settings may be corrupted and you may need to reset them.This way:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootCheers,Fax

    Click here for ZA Support
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