Results 1 to 2 of 2

Thread: Every reboot of my system resets the most recent configuration

  1. #1
    cf_guy Guest

    Default Every reboot of my system resets the most recent configuration

    I've had zero problems with ZoneAlarm since I first started using it, years ago. Unfortunately, one has cropped up that has defied my ability to troubleshoot.

    For the last two weeks, every time I boot my computer there are two programs that have ALWAYS been set for "Remember This Decision / Allow" - Mozilla Thunderbird and EVE Online - that are now asking me to allow/deny.

    This is really starting to get old, and I have the feeling that any future apps I install are going to do the same thing - ask to allow/deny with every boot-up.

    Has anyone else experienced this problem? Anyone have a clue how to get it to remember my decision?



    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Nov 2004

    Default Re: Every reboot of my system resets the most recent configuration


    depending on what kind of permission they are asking for, just go to ZA program control, make the changes manually, shutdown ZA, restart ZA and see if permission are kept.

    If not, try to remove the entries (right click of the mouse on the entry) and try to do what suggested above.
    If the above also fails then it means your ZA database containing the settings are corrupted and you may need to reset it.

    A. Automatic reset of the settings
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    If you are not able to do the automatic reset you can perform a manual reset booting in SAFE MODE:

    B. Manual Reset of the settings

    To repair this problem, please follow these steps. Please note that this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process. If any of the steps below does not apply to you, or you are unable to perform the function listed, please continue to the next step. This MUST be done with an Admin account if your Operating System supports these!
    1. If you are running Windows 95/98/Me/XP/2000, reboot your system into Safe Mode. Your OS determines the method, but normally pressing F8 at the beep, or holding the control key during bootup, will work. For more information on rebooting in Safe Mode, click Start, then Help. Click the Search tab, and type in "Safe Mode". Double- click "Start Windows in Safe Mode" for the instructions.
    2. Open the Internet Logs directory (in 9x/ME this will be "c:\windows\internet logs", in NT/2000 it will be c:\winnt\internet logs, in Windows XP it could be either of these folders).
    3. Delete all files that have the extension .RDB, .LDB, or TMP.
    4. Empty your Recycle Bin.
    5. Reboot your system.
    You may also want to check your startup and proceed with a selective booting to exclude potential problems with third party software

    C. Selective start-up
    1.) Click Start -> Run
    2.) Type MSConfig in the run box (or search box in VISTA/WIN7) and click OK (ENTER in VISTA/WIN7)
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except zatray and forcefield
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (if present), and click OK.
    8.) Restart your computer

    How does it work?

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    On windows 8:

    1.) Right click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig click the Services Tab
    4.) Place a check in "Hide All Microsoft Services"
    5.) Now remove checks from everything other than TrueVector Internet
    Monitor and ZoneAlarm LTD toolbar (if present), and click OK.
    6.) Click the Startup Tab, click on hyperlink that will open the task manager Startup items
    7.) Order by publisher and disable all items except items from Microsoft and Checkpoint
    8.) Restart your computer

    Finally check your booting sequence for possible issues:

    D. Check your system logs
    Go to start -> Run --> type eventvwr -> double click on "system" and review the log.
    Any services taking a long time or fail to start? (see timing between one and another service)

    Hope this helps,

    Last edited by fax; December 1st, 2012 at 06:48 AM. Reason: Update 2012: windows 8

    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts