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Thread: Zone Alarm 8.0.059 is crashing with Unhandled Exception in VSMON.EXE by just browsing!

  1. #1
    morkus Guest

    Default Zone Alarm 8.0.059 is crashing with Unhandled Exception in VSMON.EXE by just browsing!

    I recently did a CLEAN INSTALL of ZoneAlarm Internet Security Suite from 7 -> version 8.0.059.

    However, when I go to Amazon.com and click a link for a product, I get a pop-up that says:

    ************************************************** *********************
    "An exception 'Unhandled Win32 Exception' has occurred in vsmon.exe'"
    ************************************************** *********************

    There is also some text about no debugger is available to debug this exception.

    This problem happens in both IE and Firefox 3.0.5 (which I also totally re-installed).

    When this error happens, I basically have to reboot the computer as it becomes very unresponsive.

    Note: I did a complete virus/AV scan earlier in the day in ZAISS and it was totally clean.

    I also ran CHKDSK /F/R to check the disk for bad sectors and such, but no problems were found.

    I am also using Force Field, but this problem did not occur until I upgraded to ZAISS version 8.

    I'm stumped....what should I try next????

    Please help!

    Thanks.

    M

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    Default Re: Zone Alarm 8.0.059 is crashing with Unhandled Exception in VSMON.EXE by just browsing!


    <BLOCKQUOTE><HR>Morkus wrote:
    I'm stumped....what should I try next????


    <HR></BLOCKQUOTE>
    Hi!turn OFF all ZA privacy control...and report the issue to ZA technical supprt at: www.zonealarm.com/tsform Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    morkus Guest

    Default Re: Zone Alarm 8.0.059 is crashing with Unhandled Exception in VSMON.EXE by just browsing!

    Thanks Fax. Problem report submitted.

    -- M

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Zone Alarm 8.0.059 is crashing with Unhandled Exception in VSMON.EXE by just browsing!

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    morkus Guest

    Default ZAISS version 8 slows down machine to a crawl and crashes on some sites

    I had to go back to ZAISS version 7, which works great after installing version 8 (059 version) and having it slow my machine to its knees.

    Also version 8 of ZAISS crashes when just clicking on website links.

    Yes, I re-installed ZAISS 8 &quot;clean&quot;, turned off privacy protection, rebooted my machine (required after ZAISS 8 crashes since the machine becomes non responsive) and tried various other things.

    I also submitted a trouble ticket to Zone Labs three days ago, but no word back.

    I can't figure out what's wrong with version 8 on my XP Pro box. Version 8 seems to work on other PCs just fine.

    Oh well, I just thought I'd post this in case anyone knew what was happening.

    Very frustrating...

    -- M

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  6. #6
    Join Date
    Nov 2004
    Location
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    Posts
    17,291

    Default Re: ZAISS version 8 slows down machine to a crawl and crashes on some sites

    HI!in this cases, it is useful to run a full clean of your system, including defrag, full XP update, check for malware infections and also starting withOUT any previous ZA settings.Some steps are detailed below.Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -&gt; Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, AVG, SpybotS&amp;D, and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30. Re-download the ZA installerwww.zonealarm.com/zasuitedownload/ 31. Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now'. Keep ZA privacy turned OFF. Its old an old technology, not working on increasing number of sites and most likely will be removed in thenear future. You can use much effective and lighter adblocking tools in FireFox or IE7PRO in Internet explorer 7.32. Do NOT restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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