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Thread: Cannot get Media Center to download the TV guide

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  1. #1
    raycarlito Guest

    Default Cannot get Media Center to download the TV guide

    Hi,

    I have ZoneAlarm Internet Security 8.0.059 on 2 machines running Vista Media Center. On 1 machine everything runs fine. on the other one, I noted that the guide cannot be downloaded and therefore programs cannot be recorded. the guide download gets stuck and the only way to download the guide is to unload ZA and restart the computer. I think I have tried every suggestion that I found in this site for similar problems but nothing works. I have also checked the firewall program entries in ZA between the 2 machines and they are similar.

    has anyone run into the same issue?

    thanks

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot get Media Center to download the TV guide


    <BLOCKQUOTE><HR>raycarlito wrote:
    Hi,

    I have ZoneAlarm Internet Security 8.0.059 on 2 machines running Vista Media Center. On 1 machine everything runs fine. on the other one, I noted that the guide cannot be downloaded and therefore programs cannot be recorded. the guide download gets stuck and the only way to download the guide is to unload ZA and restart the computer. I think I have tried every suggestion that I found in this site for similar problems but nothing works. I have also checked the firewall program entries in ZA between the 2 machines and they are similar.

    has anyone run into the same issue?

    thanks

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>I have two Vista SP1 Computers with ZASS 8.0 installed Both with Media Center and TimeWarner Broadband Cable, that are Recoding TV programing and Movies with no problem..1.) the ONLY problem I had was configuring Media Center to recognize my ATI Pro-wonder ATSC-NTSC TV Tuner cardand Hauppauge ATSC-NTSC TV Tuner with PVR,FM tuner and remote control winTV HVR-1800 Model 78xxx Combo Card..2.) in ZASS Program Control I have 4 Listings for Media Center related files, all have three Bars for Super Trusted and two Green check marks..But Media Center listing I give it 4 Green Check marks from the left..---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966506702
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5075
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966506702
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5075
    AntiSpam version:5.0.61.9957----------------------------------------------------------------------

    Message Edited by GeorgeV on 12-27-2008 09:38 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    raycarlito Guest

    Default Re: Cannot get Media Center to download the TV guide

    I have the same setup with green bars for all the media center executables that I could identify. I have tried to uninstall and reinstall ZA without any success.

  4. #4
    raycarlito Guest

    Default Re: Cannot get Media Center to download the TV guide

    strange. I tried downgrading a few versions and it seems that version 8.0.015 works. so I'll stick with it until they release a new version.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot get Media Center to download the TV guide


    <BLOCKQUOTE><HR>raycarlito wrote:
    strange. I tried downgrading a few versions and it seems that version 8.0.015 works. so I'll stick with it until they release a new version.
    <HR></BLOCKQUOTE>Thank you for your Feedback..Please Report your "Vista Media Center to download the TV guide" details directly to ZA Tech Support, so that they are made aware of your Problem,as very few user have reported any problem.., it could be a rare Hardware or Software conflict..But if the don't receive feedback with details, it most likely will not get fixed..ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform

    Please let us know what you find out..



    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:975462959
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5085
    AntiSpam version:5.0.61.9957
    -------------------------------------------------




    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    raycarlito Guest

    Default Re: Cannot get Media Center to download the TV guide

    suggestion from the support team. Looks like it works.

    Download your ZoneAlarm Security Suite as a saved installation file to your desktop.

    To download the latest version of ZoneAlarm Security Suite please copy the following link into your browser's address window:

    http://download.zonealarm.com/bin/fr...059_000_en.exe

    When the download box pops up, choose Save, in the next box choose Save to Desktop.

    Do a special uninstall of your ZoneAlarm Security Suite.

    IMPORTANT - If you have a Cisco VPN client installed, you must first uninstall the VPN client, then follow the instructions below, and reinstall the Cisco VPN client again afterwards. This procedure will remove all traces of the TrueVector service, which was incorporated by Cisco into the VPN software.

    NOTE: If you wish to keep your settings, create a Backup from Overview -&gt; Preferences before starting, and then Restore afterwards.

    01.) Right click the ZA icon (if present) and choose shut down
    02.) Click on Start -&gt; Programs -&gt; ZoneAlarm
    03.) RIGHT-click on Uninstall ZoneAlarm Security, then select Properties
    04.) Under Target you will see the following line (the actual drive may be different on your system):

    &quot;C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe&quot;

    Change it to:

    &quot;C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe&quot; /clean

    (add a space and then the /clean)

    05.) Click Apply, then OK to save the new command line.
    06.) Click on Start -&gt; Programs -&gt; ZoneAlarm -&gt; Uninstall ZoneAlarm Security
    07.) Click Uninstall to run the uninstaller, and choose OK or yes to any security alerts that pop up.
    08.) Say Yes when being prompted for the removal of all files.
    09.) Reboot when prompted
    10.) Go to Start -&gt; My Computer (XP) or open My Computer from your desktop.
    11.) Double click the C: drive
    12.) Double click the Windows folder (it may also be called WINNT in some cases)
    13.) Locate and delete the Internet Logs folder here
    14.) Double click the System32 folder
    15.) Locate and delete the Zone Labs folder here (if present)
    16.) Close this window
    17.) Clear your Windows temporary file cache by following the steps below:

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    - Empty your recycle bin

    18.) Click on your saved installation file (on your desktop) and follow the instructions through to re-install the software.

  7. #7
    rcard Guest

    Default Re: Cannot get Media Center to download the TV guide

    I got the exact same thing. I was running version 8.0.0.65 and the Program Guide was being blocked despite giving Media Center access. Uninstalled Zone Alarm completely and voila! The Program Guide got updated.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot get Media Center to download the TV guide


    <BLOCKQUOTE><HR>rcard wrote:
    I got the exact same thing. I was running version 8.0.0.65 and the Program Guide was being blocked despite giving Media Center access. Uninstalled Zone Alarm completely and voila! The Program Guide got updated.
    <HR></BLOCKQUOTE>
    Sorry that the FREE version of ZoneAlarm is not as Configerable as the Paid Security Suite the the Original poster ask help with..In your case ZoneAlarm Free was doing what it was designed to do.. The Firewall Blocks all Programs that try to Access the Internet, that have not been granted Access in the Program Control Section..in ZAFree Program Control I have 4 Listings for Media Center related files, all havetwo Bars for Super Trusted and three Green check marks for Trusted and Internet Access.. But for Media Center listing I give it 4 Green Check marks from the left..VIOLA! Media Center Program Guide updated ok.. ---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:975786710
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200901.5115
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200901.5115
    A Vast 4.8 Anti-Virus Home Edition
    ----------------------------------------------------------------------


    Message Edited by GeorgeV on 01-09-2009 11:06 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    fwdlink Guest

    Default Re: Cannot get Media Center to download the TV guide

    HI All,


    I too am plagued by this issue and find it extremely annoying.
    I went through the steps here, it worked great for 1 week and now it's back to the same old thing.
    Can not download the media guide, it just stays stuck on 0 percent complete.
    Has anyone managed to get this to work properly at all?
    I'm on the latest ZA version 8 and am running Vista Ultimate.

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot get Media Center to download the TV guide


    <BLOCKQUOTE><HR>fwdlink wrote:
    HI All, I too am plagued by this issue and find it extremely annoying. I went through the steps here, it worked great for 1 week and now it's back to the same old thing. Can not download the media guide, it just stays stuck on 0 percent complete. Has anyone managed to get this to work properly at all? I'm on the latest ZA version 8 and am running Vista Ultimate.
    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. If you have a question or a problem Please start your own thread
    ---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:979462729
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200902.5425
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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