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Thread: Fingerprint Reader stops working after installing ZA ISS

  1. #1
    tcpulley Guest

    Default Fingerprint Reader stops working after installing ZA ISS

    I have a Dell Studio 15 laptop with a fingerprint reader running Vista HP SP1 (32bit). After installing ZA ISS the fingerprint reader stopped working. When I try to use the reader to logon to Vista I get a "fingerprint reader not detected" error message. I tried repairing the driver but it didn't make any diff. Uninstalling ZA fixed the problem.
    I did a search of the forums but didn't get any hits. Does anyone have any ideas about how I might get ZA and the fingerprint reader driver to play nicely?

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Fingerprint Reader stops working after installing ZA ISS

    <BLOCKQUOTE><HR>tcpulley wrote:
    I have a Dell Studio 15 laptop with a fingerprint reader running Vista HP SP1 (32bit). After installing ZA ISS the fingerprint reader stopped working. When I try to use the reader to logon to Vista I get a "fingerprint reader not detected" error message. I tried repairing the driver but it didn't make any diff. Uninstalling ZA fixed the problem.I did a search of the forums but didn't get any hits. Does anyone have any ideas about how I might get ZA and the fingerprint reader driver to play nicely?

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>

    to the Zone Alarm User Forum..
    ZASS has two Basic Features..
    1.) Programd and Drivern Acces is controled in PROGRAM CONTROL - Program section..

    NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks)
    :
    a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..
    b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights
    c.) IE Crash Detection
    d.) Internet Explorer or FireFox
    e.) Malicious Software Removal Tool
    f.) True Vector Service (If it is listed)
    g.) Zone Alarm Client
    h.) Zone Alarm Updating Client
    i.) Your Email Client needs Trusted, Internet access and Send Mail all need Green check Marks..
    ===================
    2.) access to any Web-site are controled by the Privacy Section, Main Tab and Sitelits tab..
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966745070
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5085
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    Last edited by GeorgeV; August 27th, 2013 at 09:30 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


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