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Thread: right-click context menu slow when firewall is on

  1. #1
    adrianfcc Guest

    Cool right-click context menu slow when firewall is on



    I am using ZoneAlarm Internet Security Suite 8.0.298.000, Windows Vista x32.

    When I am connected on a slow network with ZoneAlarm on, right-clicking on a folder or a file, the context menu will delay for about 30 seconds to pop-up. During the delay, the Explorer.exe freezes until the context menu pops up. The slower the network is, the longer the delay takes. This issue doesn't occur if there is no network connection or if ZoneAlarm is off.

    Typically, the context menu for one of my folder contains these items: Open, Explore, Encript; Share; to Bluetooth; Restore previous versions; Combine supported files in Acrobat; Scan with ZoneAlarm Anti-viurs; Protect files, Unprotect files (TOSHIBA); Send To; Cut, Copy; Create Shortcut, Delete, Rename; Properties.

    I am thinking whether it's related to the ZA firewall setting? Any idea?


    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
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    Nov 2004
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    Default Re: right-click context menu slow when firewall is on


    <BLOCKQUOTE><HR>adrianfcc wrote:


    I am thinking whether it's related to the ZA firewall setting? Any idea?


    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Hi!it is related to the ZA antivirus, right click on large folders or very large files can cause delays due to the antivirus scanning.This is tipical a behaviour of the Kaspersky antivirus SDK engine inZA. You should report it to ZA technical support: www.zonealarm.com/tsform May be they will find a way to speed it up in future versions.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    adrianfcc Guest

    Default Re: right-click context menu slow when firewall is on

    Thanks Guru, but why the delay occurs only when network is connected? And I noticed the delay wasn't very associated to the size of file or folder... That's why I suspect more the firewall.

  4. #4
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    Default Re: right-click context menu slow when firewall is on

    Hi!well, you could try to turn off the firewall and see if it is related to that (firewall --&gt; main --&gt; turn OFF both internet and trusted)I don't see how it should be of influence.Also note that you need to reboot the PC to test it, since ZA the second time your right click will not delay it anymore.Cheers,Fax

    Message Edited by fax on 03-16-2009 08:46 AM

    Click here for ZA Support
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    Closed Sundays and Holidays

  5. #5
    adrianfcc Guest

    Default Re: right-click context menu slow when firewall is on

    Fax, I've told you already in my root post that, this issue won't occur if ZA is off. Also, disconnecting from the network will remove the problem immediately. Any productive suggestion??

  6. #6
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    Default Re: right-click context menu slow when firewall is on

    Hi!sorry if I was not clear. You have to contact ZA technical support.The address has already been given to you.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
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    Default Re: right-click context menu slow when firewall is on


    <BLOCKQUOTE><HR>adrianfcc wrote:
    Fax, I've told you already in my root post that, this issue won't occur if ZA is off. Also, disconnecting from the network will remove the problem immediately. Any productive suggestion??
    <HR></BLOCKQUOTE>There are Over 60 Million Users of ZoneAlarm world Wide..This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Customer Service do notMonitor this Forum..There are two Seperate Web-links for those two services..Customer Service www.zonealarm.com/csform or www.zonealarm.com/support/ click on Live Chat IconZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform




    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
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