I have spent at least 8 hours, online, with my sister -who talked to HP tech support for some 3 hours and also with the man who wrote the software/program for the online business form(s) she uses. Problem NOT solved:
My sister needs to print (HP Officejet 4680) a webpage on her business using Internet Explorer (8). She used to be able to do this. On my recommendation she installed ZASS on her HP notebook (Vista 64 bit).
What happens when she tries to print this webpage is that the printer will print many copies of the single page, even when "print this page only" or "page 1" is selected. The problem persists despite at least 10 hours of puzzling it over.
The problem goes away, i.e. she can print the webpage and one copy as wanted when ZA is uninstalled. When ZA is installed the printer prints many pages; it seems to print other things OK, perhaps not.
I've looked through the forum and have seen that Hewlitt Packard and ZA seem to have issues, but I haven't found one like this. I've applied "solutions" from other posts (creating execptions, other) but nothing works except an uninstall.
Any ideas? Help appreciated.
Operating System:Windows Vista 64 bit
Product Name:ZoneAlarm Internet Security Suite