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Thread: ZA Security Suite shuts down when cache cleaner runs

  1. #1
    muzaman Guest

    Default ZA Security Suite shuts down when cache cleaner runs

    Hi ,

    I currently run XP home with SP 3 and have run
    ZASS version 7.0.483 without any trouble. When the version 8.0 was released I suffered from the no internet and returned to version 7. each time I try to update with a version 8.0 when ZASS runs cache cleaner then ZASS tells me it has a problem and shuts down. Both versions of
    Ver. 8 do this .The latest I tried is 8.0.298.035
    I would appreciate any help I could get
    Thanks for your time .

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA Security Suite shuts down when cache cleaner runs

    to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot




    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982352184
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5725
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    muzaman Guest

    Default Re: ZA Security Suite shuts down when cache cleaner runs

    George,
    Thanks for the tips-
    I have tried the reset but ended up with the same issue of shut down at cache clean so reverted back to ver 7.0.
    I bit the bullet and upgrade to ZA extreme - seems to work ok
    Thanks again for the reply

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA Security Suite shuts down when cache cleaner runs

    Your WelcomeThe ZA Extreme works well for me also..Just "Clear Virtual Data" often..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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