I am trying to recover from a "malware" attack which damaged my previous installation of ZA, as well as is preventing me from updating Windows.
Right now, my main concern is that I am unable to "uncheck load vsmon.exe at startup" so I can use the specially-designed zonealarm removal tool and then do a clean install (I've already installed once which hasn't helped).
Clearly, although I thought all the damaging files had been removed, something is lurking somewhere.
I've even cleaned out my Registry, cleaned out all the files, temporary caches, etc.
Perhaps someone knows some DOS that would work or perhaps there's another way to uncheck it?
I am running Win XP Pro SP2 (with almost all security updates), **bleep** Home Edition (just upgraded to the paid version), and Malwarebyte's Antimalware program (also now paid which is the program that discovered the intrusion and deleted the rogue files).
I am an experienced user, having had my own pc for 25 years with only one virus problem during all that time, despite being an early internet user.
I can't access anything on
screens . . . when I try to open
all I get is a white screen . . . can't get to the Zones so my entire network is dead; can't uncheck Vsmon, can't do anything useful at all to try to get the program configured.
I've used ZA successfully since it was introduced . . . the only hiccup being when I bought it and that version wouldn't play well with my network.
I would appreciate any useful recommendations
Operating System:Windows XP Pro
Product Name:ZoneAlarm (Free)