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Thread: AV Update Error: "The task encountered an error"

  1. #1
    rollagrad Guest

    Default AV Update Error: "The task encountered an error"

    When updating I receive an error "The task encountered an error".
    I have tried deleting the ldb, rdb, and tmp files, and other tricks listed on the board but nothing worked.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Antivirus

  2. #2
    mpkb Guest

    Default Re: AV Update Error: "The task encountered an error"

    I've been getting this for a couple of weeks now. I've been in contact with Tech Support, but still I get this error. I've reinstalled, /rmlicense /clean, deleted ZA from registry, tried newest s/w, even the beta.

    Is there a way to get debug information on why the update fails? Internet logs only says there is an error, but not what the error is.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: AV Update Error: "The task encountered an error"

    Hi!yes, under C:\WINDOWS\system32\ZoneLabs\avsys you will find a file called "_updLog.txt"Have a look there if you see any specific error.Also try to remove all files/folders in 'temp' folder under the above mentioned 'avsys' folder.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    rohit Guest

    Default Re: AV Update Error: "The task encountered an error"

    So have I. They havent a cluse what they are doing and obviously so many users have the problem. I looked at the log file (which support should have asked for) and it says proxy failure.... not mine, zonelabs !!!!!


    Relevant line

    HTTP/1.1 407 Proxy Authentication Required ( The ISA Server requires authorization to fulfill the request. Access to the Web Proxy service is denied.

  5. #5
    rohit Guest

    Default Re: AV Update Error: "The task encountered an error"

    Didnt work..

    The log file error is

    AUthorization failed because authorization is disabled by updater configuration

  6. #6
    rohit Guest

    Default Re: AV Update Error: "The task encountered an error"

    ZA Support told me its my proxy server and to turn it off. The problem is that there is no proxy server. And the log file points to ZA website.

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