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Thread: Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2

  1. #1
    bannor Guest

    Default Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2

    I don't understand how this can be, but I have the very same problem again!! Got big RED mark next to Anti-Spyware!! When I try to update, I get the following message:

    Anti-Spyware:
    "Trust Verification of C:\Windows\System32\ZoneLabs\Updates\unpacked==ant i_spyware=AntiSpywareEngine70.zip\UpdAntiSpyware.d ll failed"

    I had hoped I had seen the last of it after all of this:
    Posting 1) http://forums.zonealarm.org/zonelabs...hread.id=23109
    And after suffering through all of this:
    Posting 2) http://forums.zonealarm.org/zonelabs...hread.id=72157
    Now I'm getting EXACTLY the same symptoms as before (see Posting 1 above)!!
    I have tried this:
    Posting 3) http://forums.zonealarm.org/zonelabs...d=16642#M20280
    And this:
    Posting 4) http://forums.zonealarm.org/zonelabs...ssage.id=23589
    And read through various other postings here too, nothing seems to be helping.

    My current details:
    ZoneAlarm Security Suite version:7.0.408.000
    TrueVector version:7.0.408.000
    Driver version:7.0.408.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:20070920092000
    Anti-spyware engine version:5.0.176.0
    Anti-spyware signature DAT file version:01.200701.795
    AntiSpam version:5.0.6.8903

    Most recent details posted here (from http://forums.zonealarm.org/zonelabs...ssage.id=23701):
    ZoneAlarm Security Suite version:7.0.408.000
    TrueVector version:7.0.408.000
    Driver version:7.0.408.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:20070917045000
    Anti-spyware engine version:5.0.176.0
    Anti-spyware signature DAT file version:01.200709.2445
    AntiSpam version:5.0.6.8903

    As can be seen, looks like the anti-virus & anti-spam components don't have any problems updating, only the anti-spyware part isn't getting updated. I had thought this might be a Windows problem rather than a ZAISS problem - but I don't get a Windows error; the error comes directly from ZAISS. I take this to mean it doesn't trust the file it has just downloaded (obviously there is some sort of integrity check that the file fails). In the folder mentioned are 3 Zip files (all intact): AntiSpywareEngine-70, SpywareDatabase-70 and SpywareDatabasePatch-70. I have also tried manually unzipping them, and then running ZAISS again - no improvement.

    This is really starting to annoy me now, I have had problems with ZAISS for long enough!

    Assuming it IS a Windows problem after all, what can I do about it? As can be seen, I have done more than enough uninstalling & reinstalling of ZAISS - clearly this is not going to help. Also, I cannot help but suspect that my problem is possibly related in some way to this problem:
    http://forums.zonealarm.org/zonelabs...ssage.id=23581
    - it would not surprise me in the least to learn that they are connected somehow.

    In the meantime, what can I try?

    Bannor

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2

    Hi!I think the issue points to some corrupted certificate or issues with core cryptographic services of windows XP.But, honestly....I have no idea how you could fix them....Fax

    Message Edited by fax on 09-20-2007 07:42 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bannor Guest

    Default Re: Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2

    Well, thanks anyway!! Anyone else have any suggestions? Short of reinstalling Windows?

    Bannor

  4. #4
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2

    Try a Zone Alarm database reset and see if that works...

    Boot your computer into the Safe Mode

    Navigate to the c:\windows\internet logs folder

    Delete the backup.rdb and iamdb.rdb files in the folder

    Clean the Recycle Bin

    Reboot into the normal mode

    ZA will be just like new with no previous settings or data


    (How to get into the safe mode)


    Cheers, Oldsod
    Best regards.
    oldsod

  5. #5
    bannor Guest

    Default Re: Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2 - SOLVED!!

    I had given up all hope of ever having my problem resolved when I stumbled upon the solution while browsing the Net. I tried a suggestion I came across - AND IT WORKED!!

    The solution is to give local users the right to select a trusted publisher. To do this, perform the following steps:

    Start / Run
    Enter 'gpedit.msc'
    In the tree pane, open Computer Configuration
    Open Windows Settings
    Open Security Settings
    Click on Software Restriction Policies
    Under 'Object Type' double-click Trusted Publishers
    Under 'Allow the following users to select trusted publishers' select 'End users'
    Click 'OK'

    After a reboot I was able to update the anti-spyware along with the anti-virus - at long last!!!

    Current settings:
    ZoneAlarm Security Suite version:7.0.408.000
    TrueVector version:7.0.408.000
    Driver version:7.0.408.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:20071012082000
    Anti-spyware engine version:5.0.176.0
    Anti-spyware signature DAT file version:01.200710.2605
    AntiSpam version:5.0.6.8903

    Thankyou to all the people who gave me suggestions and tried to help!

    Bannor

  6. #6
    edv Guest

    Default Re: Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2 - SOLVED!!


    <blockquote><hr>Bannor wrote:
    I had given up all hope of ever having my problem resolved when I stumbled upon the solution while browsing the Net. I tried a suggestion I came across - AND IT WORKED!!

    The solution is to give local users the right to select a trusted publisher. To do this, perform the following steps:

    Start / Run
    Enter 'gpedit.msc'
    In the tree pane, open Computer Configuration
    Open Windows Settings
    Open Security Settings
    Click on Software Restriction Policies
    Under 'Object Type' double-click Trusted Publishers
    Under 'Allow the following users to select trusted publishers' select 'End users'
    Click 'OK'

    After a reboot I was able to update the anti-spyware along with the anti-virus - at long last!!!

    Current settings:
    ZoneAlarm Security Suite version:7.0.408.000
    TrueVector version:7.0.408.000
    Driver version:7.0.408.000
    Anti-virus engine version:3
    Anti-virus signature DAT file version:20071012082000
    Anti-spyware engine version:5.0.176.0
    Anti-spyware signature DAT file version:01.200710.2605
    AntiSpam version:5.0.6.8903

    Thankyou to all the people who gave me suggestions and tried to help!

    Bannor
    <hr></blockquote>
    how do you this if you don't have access to gpedit.msc, that is, if your OS is XP Home Edition?

  7. #7
    bannor Guest

    Default Re: Anti Spyware - "Trust Verification of C:\Win\... Failed" - Part 2 - SOLVED!!

    edv

    I'm really not sure, but from reading other posts here I seem to remember something about booting to Safe Mode or to the main Administrator account to get access to some system settings, possibly including gpedit.msc. I can't remember any more than this, but if you look around, I'm sure you'll find more details somewhere here. If not, start a new thread with your question, and maybe someone will give you a solution. Sorry I can't help you, I'm running XP Pro, I have never worked with XP HE.

    Good luck!

    Bannor

    Message Edited by Bannor on 10-23-2007 10:05 AM

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