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Thread: Unable to update anti-virus & antispyware

  1. #1
    aussiealec Guest

    Default Unable to update anti-virus & antispyware

    Hi
    For about a week now I have been unable to update the above. I uninstalledand reinstalled Zone Alarm with the same results no update or any errormessage to advise why. I have now diabled the antivirus/antispywareon Zone alarm and I am using AVG free for the moment. I am runningWindows Visa Home Premium for my sins !!
    My zone alarm is :-
    ZoneAlarm Security Suite version:7.1.078.000
    TrueVector version:7.1.078.000
    Driver version:7.1.078.000
    Anti-virus engine version:3
    Anti-spyware engine version:5.0.162.0
    Anti-spyware signature DAT file version:01.200704.1445
    AntiSpam version:5.0.0.8843
    Is anyone else having the same problem ?
    RegardsAussieAlec


    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    dlcrouch Guest

    Default Re: Unable to update anti-virus & antispyware

    i have the same problem and have reported it
    via email to support. I'll post the reply when i get it.

  3. #3
    aussiealec Guest

    Default Re: Unable to update anti-virus & antispyware

    Hi. I fixed it with the help of ZL. The problem was a corrupted updatefile in windows. I deleted the folder and re-installed ZA. Thefile is C:\Windows\System32\ZoneLabs and within the folder the Updates folderneeds deleting. After I un-installed ZA using the control panel I noticed thata lot of ZA files were left so I deleted all the folders and then reinstalled ZAand it now works fine.
    Regards

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