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Thread: Anti-virus Update issue> a conflict with Nvidia's Network Access Manager

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  1. #1
    whatwall Guest

    Angry Anti-virus Update issue> a conflict with Nvidia's Network Access Manager

    I installed ZASS 7.0.408.000 about 10 days ago and have not been able to update the definitions since then. I continually get:<blockquote>Error: Unable to connect.Anti-spyware seems to be up-to-date</blockquote>I found the update log and
    have pasted it below:
    The offending line appears to be:<blockquote>Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'</blockquote>
    08:19:49:
    ================================================== =======
    08:19:49:
    =====
    Trace log started. Sat Sep 29 08:19:49 2007
    =====
    08:19:49:
    ================================================== =======
    08:19:49:
    Directory &quot;product_path&quot; not exists: C:\WINDOWS\system32\zonelabs\avsys\product
    08:19:49:
    Directory &quot;reserve_dir&quot; not exists: C:\WINDOWS\system32\zonelabs\avsys\reserve
    08:19:49:
    Updater build: 1.2.007, compiled for: Kaspersky Anti-Virus for Windows Workstations:5.0.676.0

    Executable file name: C:\WINDOWS\system32\ZoneLabs\UpdClient.exe
    08:19:49:
    Usage of proxy server is disabled for all sources, because proxy server address is not specified
    08:19:49:
    Updater configuration:

    product 'ZAAV'

    version ''
    08:19:49:
    Updater settings:

    current user: SYSTEM

    local region Russia

    Update objects: update bases enabled, update patches enabled

    Retranslation is not required

    AdminKit transport is enabled

    network timeout 20

    log level 10

    FTP works in active mode

    rollback folder C:\WINDOWS\system32\zonelabs\avsys\reserve

    retranslation folder

    temporary folder C:\WINDOWS\system32\zonelabs\avsys\temp

    updates_retransl 0

    proxy server address :8080
    08:19:49:

    authorization methods: none
    08:19:49:

    updater identity string: AAAA21eBA
    08:19:49:

    force ignore proxy mode
    08:19:49:
    Product configurarion:

    application: 0

    installation identifier: 31414

    session identifier: 2

    serial number:

    product folder: C:/WINDOWS/system32/zonelabs/avsys/product/

    root folder: C:/WINDOWS/system32/zonelabs/avsys/root/

    language: 1

    OS: OS Windows 5.0

    Components: 'AVS':5.0.0.0, 'Updater':5.0.0.0
    08:19:49:
    Getting updater lists for product 'ZAAV'
    08:19:49:
    Source list:

    user defined URL http://kav.zonelabs.com/, proxy disabled

    user defined URL http://kav.zonelabs.com/, proxy disabled

    user defined URL http://kav.zonelabs.com/, proxy disabled
    08:19:49:
    Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    08:19:49:
    Network layer timeout is set to 20 seconds
    08:19:49:
    Update started
    08:19:49:
    XML configuration file is not found 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml'
    08:19:49:
    Using hardcoded root update description file information
    08:19:49:
    Read configuration from file 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml': primary index = 'file master.xml, Application , Component , relative URL index/, local path /, original path , size -1, signature , entry is obligatory'
    08:19:49:
    Update primary index information: 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory'
    08:19:49:
    ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    08:19:49:
    Try directoried update structure to download primary index file
    08:19:49:
    Host name kav.zonelabs.com resolved and added to cache, address is: 210.9.72.168
    08:19:49:
    HTTP get file: authorization type: no authorization (phase: no information about authorization)
    08:19:49:
    Host name 210.9.72.168 resolved and added to cache, address is: 210.9.72.168
    08:19:49:
    Could not connect to 210.9.72.168:80
    08:19:49:
    Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'
    08:19:49:
    Get remote files result: Can not connect to HTTP source
    08:19:49:
    ========= Downloading primary index result Connection to source can not be established =========
    08:19:49:
    Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Connection to source can not be established
    08:19:49:
    Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    08:19:49:
    ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    08:19:49:
    Try directoried update structure to download primary index file
    08:19:49:
    Hostname kav.zonelabs.com resolved from cache, address is: 210.9.72.168
    08:19:49:
    HTTP get file: authorization type: no authorization (phase: no information about authorization)
    08:19:49:
    Hostname 210.9.72.168 resolved from cache, address is: 210.9.72.168
    08:19:49:
    Could not connect to 210.9.72.168:80
    08:19:49:
    Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'
    08:19:49:
    Get remote files result: Can not connect to HTTP source
    08:19:49:
    ========= Downloading primary index result Connection to source can not be established =========
    08:19:49:
    Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Connection to source can not be established
    08:19:49:
    Downloading files from user defined URL http://kav.zonelabs.com/, proxy disabled
    08:19:49:
    ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    08:19:49:
    Try directoried update structure to download primary index file
    08:19:49:
    Hostname kav.zonelabs.com resolved from cache, address is: 210.9.72.168
    08:19:49:
    HTTP get file: authorization type: no authorization (phase: no information about authorization)
    08:19:49:
    Hostname 210.9.72.168 resolved from cache, address is: 210.9.72.168
    08:19:49:
    Could not connect to 210.9.72.168:80
    08:19:49:
    Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'
    08:19:49:
    Get remote files result: Can not connect to HTTP source
    08:19:49:
    ========= Downloading primary index result Connection to source can not be established =========
    08:19:49:
    Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Connection to source can not be established
    08:19:49:
    Update failed
    08:19:49:
    ******** Update operation result Connection to source can not be established ********
    08:19:49:
    ================================================== =======
    08:19:49:
    =====
    Trace log finished. Sat Sep 29 08:19:49 2007 =====
    08:19:49:
    ================================================== =======




    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Anti-virus Update issue

    Have you looked in the log viewer in ZA to see if it is getting blocked?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  3. #3
    whatwall Guest

    Default Re: Anti-virus Update issue

    Hi
    I have added an entry to my trusted zone, but I believe this is the significant part of the log. I checked this and sent it to tech support. No joy so far.
    Thanks
    Alan
    07:00:14:
    Update started
    07:00:14:
    XML configuration file is not found 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml'
    07:00:14:
    Using hardcoded root update description file information
    07:00:14:
    Read configuration from file 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml': primary index = 'file master.xml, Application , Component , relative URL index/, local path /, original path , size -1, signature , entry is obligatory'
    07:00:14:
    Update primary index information: 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory'
    07:00:14:
    ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    07:00:14:
    Try directoried update structure to download primary index file
    07:00:14:
    Host name kav.zonelabs.com resolved and added to cache, address is: 210.9.72.176
    07:00:14:
    HTTP get file: authorization type: no authorization (phase: no information about authorization)
    07:00:14:
    Host name 210.9.72.176 resolved and added to cache, address is: 210.9.72.176
    07:00:14:
    Could not connect to 210.9.72.176:80
    07:00:14:
    Published: ev_type = 'UPD_Error', parameters: 'Body' = '205', parameters 2: 'Srv' = 'kav.zonelabs.com'
    07:00:14:
    Get remote files result: Can not connect to HTTP source
    07:00:14:
    ========= Downloading primary index result Connection to source can not be established =========
    07:00:14:
    Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Connection to source can not be established

  4. #4
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Anti-virus Update issue

    Take a look in the log viewer to see if something is getting blocked to the IP address in the log you are seeing. The log you are looking at just says there is a problem with the connection, we need to see if ZA is causing the problem.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  5. #5
    whatwall Guest

    Default Re: Anti-virus Update issue

    Hi
    OOps
    I just realised that. Nothing in the ZA log viewer for the firewall. AV just logs that the update failed.
    TaAlan

  6. #6
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Anti-virus Update issue

    go to the program list in ZA and delete the entry for the ZoneAlarm updater and then manually run update and approve the popups. Let me know what happens.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

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