I've been fighting with my ZASS 7.0 since I installed it 4 weeks ago! Very frustrating. Although reading this forum has helped immensely and I'm slowly making progress, working out bugs, etc. Thanks.
Every time ZA does a virus/spyware scan it crashes. I have uninstalled and reinstalled twice, and I downloaded and ran ccleaner (then reinstalled ZASS again).
It did make it through a complete scan in Safe Mode.
Then, on a hunch (back in normal mode), I ran ONLY a virus scan ... worked fine.
Then, I ran ONLY a spyware scan ... freeze about 1 minute in. Both times it froze yesterday at the screen was reading "F-ed Up 2.0". I assume from watching the spyware screen that it is scanning for the known spywares that appear on the screen (not that I actually HAVE all those spywares) ... am I right? I don't know if the fact that it froze both times when it got to F-ed Up is significant or not.
So ... my problem seems to be specifically the spyware scan. So my question is (naturally) ... what next???
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite