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Thread: ZASS 6.1 Anti-Spyware Update Failed since 9/30/2007

  1. #1
    douglasm Guest

    Default ZASS 6.1 Anti-Spyware Update Failed since 9/30/2007

    I have been running Zone Alarm Security Suite 6.1.744.001 under Windows 98, and it generally seems to work OK.Since Sept 30 2007 Anti-Spyware Update has failed with the message "an unspecified error occurred".Anti-Virus Update has been successful.Apart from the prehistoric state of my OS, any useful comments?

    Operating System:Windows 98 (original)
    Software Version:6.1
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    zaswing Guest

    Default Re: ZASS 6.1 Anti-Spyware Update Failed since 9/30/2007

    6.1 should work. It's one of the last ones for 98. If Windows is generally ok, and you're getting AV updates, try resetting the database in safe mode, perhaps it got corrupted and it breaks AS updates
    http://www.nohold.net/noHoldCust25/P...rruptlogs.html
    It's a long shot, but give it a try.

    Is that the only words you see in the message? "unspecified" doesn't sound too clear, does it?

  3. #3
    douglasm Guest

    Default Re: ZASS 6.1 Anti-Spyware Update Failed since 9/30/2007

    Thanks, zasuiteuser,
    for your prompt help.
    Amazingly, on the sixth day it suddenly put itself right without any intervention on my system.
    Perhaps ZA were sending a funny file out, but then someone else would have noticed (unless I'm the only user left on this ancient combination).
    Regarding the message, "an unspecified error occurred" almost ranks with Microsoft's creations for unhelpful content.

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