Results 1 to 2 of 2

Thread: System shutting down on its own and then restarting??

  1. #1
    scottmontgomery Guest

    Default System shutting down on its own and then restarting??

    Good Afternoon,

    I have been having a problem with my system lately. When I leave it alone for about 10 to 15 minutes it automatically shutsdown and restarts. When I log in a Windows Send Error Box comes up and tells me that "The System has recovered from a serious error." Then when I hit send it says it cannot find a certain memory area or something and then shoots me to a Microsoft page stating that my anti-virus software has caused this to happen. Then it gives me 3 items to choose from on what I can do and the steps to take.

    Can anyone help.

    Thanks

    Scott

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: System shutting down on its own and then restarting??

    Hi,

    Welcome to the Forum!

    I am very sorry you are having problems with ZA and hopefully I will be able to find a solution for you.

    How about trying the feature, "LAST KNOWN GOOD CONFIGURATION"? Reboot your computer, while booting up, start tapping F8, then it will take you to the DOS (Black Screen), scroll down until you see Last Known Good Configuration, click on that and you should be good to go.

    If the above does not work for you, PLEASE complete the following.

    A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •