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Thread: Scanning hangs

  1. #1
    truepan Guest

    Default Scanning hangs

    Recently installed ZoneAlarm Security Suite V 7.0.408.000

    TrueVector security engine v 7.0.408.000

    Drive v. 7.0.408.000

    Anti Virus engine V 3, DAT file version

    Anti-spyware engine v, DAT file version 01.200710.2735

    AntiSpam version

    Keep getting a windows security alert telling me I have no Firewall installed and that no virus protection is found (although AOL software recognises it)?

    Also, every time I run the virus scanner it seems to get stuck, the clock keeps ticking but it stops scanning files (although states it has found 1 infection).
    Whilst the scanner seems to be frozen it is however using virtually all my systems resources (windows task manager says the scan (scanningProcess.exe *2) plus vsmon.exe is using huge amounts of memory).
    I can t shut it down either having to turn my system off to close the scanning process?

    I have tried totally uninstalling and reinstalling ZoneAlarm Security Suite as per the instructions given in the technical help section, but to no avail.


    Asus A8v Deluxe

    AMD Athlon64 3500+ (2.2GHz)


    ATI AIW 9800pro

    Creative SB Audigy 2 ZS

    Windows XP 5.1 (build 2600) SP2

    Spybot search & Destroy 1.4

    Ad-Aware SE Personal SE 106

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    findley Guest

    Default Re: Scanning hangs

    Hi truepan,
    Hope the following helps you:
    Issue #1 Windows security center does not see the ZASS firewall:
    1- Offline, turn off ZASS2- Enable the Windows firewall3- Reboot the computer4-Enable ZASS5-in the ZASS Control Center, click on Firewall Tab->click on Main Tab->click on Advanced (down at the bottom right corner)-> check Disable Windows Firewall (under General Settings)Reboot the computer and now Windows security center should see the ZASS firewall.
    Issue#21- You are indicating an infection2-Boot into Safe Mode (usually F8) at startup3-Run a full scan in SAFE MODE with ZASS, quarantine infections.4-Run an online scan -- an easy one with no installation and very effective is at
    See if this helpsFindley

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