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Thread: scan completely hangs computer

  1. #1
    pellikkan Guest

    Default scan completely hangs computer

    Hi there,
    Thanks in advance for any help with this problem.
    Upon running an av/as scan my computer completely
    hangs up during the scan somewhere and will not
    recover without doing an emergency shutdown.
    I let it run all night last night and this morning
    it was still hung up all morning until i shut off power at noon.
    The scan result was showing 0 active results but my
    computer was inoperative except for being able to
    move the windows around. I wasn't able to open the
    tasks window with control/alt/del to see what was running.
    It just started doing this recently. I wonder
    if I should reinstall zonealarm from the cd. If
    i did this could i update to current firewall via
    the za website?
    I have the security suite i believe. You would
    think i could get a little help from za but i guess
    that is too much to ask for nowadays. Does everyone
    here still think the zonealarm is a good buy even
    without any support? My renewal date is approaching.
    I have some other av/asw software on the computer
    but i haven't run it very often. I think i have
    tweaknow registry cleaner, spybot, and adaware.
    I think there might have been symantec on this
    computer but i think i disabled it upon getting za.

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: scan completely hangs computer



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    Free email support by our web form

    http://www.zonealarm.com/store/conte...ch_support.jsp

    Thank you for your time and have a Nice Day!

    SlyFox
    "Politeness costs nothing and gains everything".

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