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Thread: Anti-Virus keeps shutting off.

  1. #1
    wrangler Guest

    Default Anti-Virus keeps shutting off.

    Greetings Everyone: Here's what's happening. Every time I start my computer the date goes back to 2001 which
    causes ZA anti virus to shut down and it won't update or start until I change the date to the present.
    I have re-installed Windows XP and it doesn't help. When I set the date to the present, the Anti virus will update and function as normal.
    I've also done the F5 thing and set my PC to it's defaults. Otherwise the PC works fine.
    Just getting tired of resetting the time and date every day. Would appreciate any help. Thanks. Wrangler

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Anti-Virus keeps shutting off.



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    PLEASE try the following, as this will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    MAKE SURE you remove ALL the backup.rdb and iamdb.rdb files.

    Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.

    2. Navigate to the c:\windows\internet logs folder.

    3. Delete the backup.rdb and iamdb.rdb files in the folder.

    4.Then empty the Recycle Bin.

    5. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    wrangler Guest

    Default Re: Anti-Virus keeps shutting off.

    Greetings SlyFox:
    Thank you for the welcome.
    I followed your instructions. Rebooted and everything seemed normal. Shut down for the evening.
    Next day fired up the PC and the computer date went back to the year 2001 again. The anti-virus shut off again.
    I changed the PC date to today and then updated the anti-virus and it turned back on.
    The deleting didn't change a thing. The Anti-Virus works fine until the computer date changes. It seems like
    something is changing the computer date which affects the ZA. What do you think ? Wrangler

  4. #4
    wrangler Guest

    Default Re: Anti-Virus keeps shutting off.

    Greetings SlyFox:
    Haven't heard from you on anymore ideas on fixing my Anti-Virus shutting down. I posted the results about ten
    days ago. I'm new at this forum, is there another way to keep you posted ?

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