The following worked for one member already, but at least you can try it and see if it works for you also.
Welcome to the Forum!
I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.
PLEASE do the following and then PLEASE let me know if both of your issues are solved, THANKS.
PLEASE complete a FULL SCAN of Your ZA Anti-Virus and ZA Anti-Spyware feature ONLINE. Hopefully it will update after both scans.