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Thread: Anti Virus will not update!

  1. #1
    bettyl Guest

    Default Anti Virus will not update!

    Need help please;;

    I also have Zone Alarm internet security suite installed on my Windows XP Home Desktop.
    The anti spyware will update but not the antivirus.
    I have tried a full scan but it still did not update the anti-virus part.
    I have version 6.5.738.000



    Help!!!












    Betty

    Operating System:Windows XP Home Edition
    Software Version:6.5
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    findley Guest

    Default Re: Anti Virus will not update!

    bettyl,
    The full ZASS scan should be done in SAFE MODE.
    Have you tried resetting the database?
    Be aware by doing this
    you will lose your customizations and will need to reconfigure Zone Alarm.1. Boot your computer into the Safe Mode.2. Navigate to the c:\windows\internet logs folder.3. Delete the backup.rdb and iamdb.rdb files in the folder.4. Empty the Recycle Bin5. Reboot into the normal mode.
    Hope this helps youFindley


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