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Thread: Antivisus and spyware tabs missing...

  1. #1
    zirkel Guest

    Default Antivisus and spyware tabs missing...

    Two problems:

    1. I just opened my ZA Security Suite (7.0.337) to check for antivirus and spyware definition updates and found the tabs in the left margin to be missing. Should I reload the software or is there some issue going that I'm oblivious to?

    2. I keep getting ZA updates windows for vista. I don't have nor want vista. The message window either lets you 1) update now or 2) update later. There's no option for declining the update.

    Any suggestions?

    Thanks!

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    findley Guest

    Default Re: Antivisus and spyware tabs missing...

    zirkel,
    On issue #1 the missing tabs try a database reset.
    Here's how:
    Please be aware by doing this,
    you will lose your customizations and will need to reconfigure Zone Alarm.1. Boot your computer into the Safe Mode.2. Navigate to the c:\windows\internet logs folder.3. Delete the backup.rdb and iamdb.rdb files in the folder.4. Empty the Recycle Bin5. Reboot into the normal mode.
    On issue #2 please report this to Technical Support:
    www.zonelabs.com/tsform
    Hope this helps you,Findley

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