X-( Despite frequent recent contact with Technical Support, and trying every suggestion I can find on this forum, I cannot get
to update the AntiSpyware properly.________Windows XP Pro SP2 latest updatesZonelabs Security Suite 7.0.408.00 (where problem first emerged)_________
As posted by many others, I get "cannot patch spyware database" after a successful anti-virus update.
I have tried the following ...
ZA Clean ToolRemoved Lavasoft Ad-aware SE and SpybotComplete manual uninstall (all folders and registry entries)Over 10 complete reinstalls...from version 302 to latest betaUniblue Registry Booster (no apparent problems in registry)Kaspersky 7 (only installed whilst Zonelabs was removed) = no virus detectedFirewall on or offE-Mail Protection offMicrosoft hotfix for User32.dll problems earlier this year with third party software.Removed WinZip 8.1 and re-engaged XP handling of .zip filesManually unzipping the updates zip file "in situ".Running "patch.exe tools\UpdAntiSpyware.dll:InstallSpywareDB -patch"
Could this error
have anything to do with my PC's settings for permission to run scripts?(any suggestions on this
would be appreciated)
Possible fixes that I could not try involved
running ZASS in Safe Mode (I can't get ZASS to do this ... !).
I get the impression that there are quite a few folks with this problem in ZoneLabs Products (?)
Nigel (very disappointed long-term user of Zonelabs products)
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite