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Thread: Anti-spyware update fails

  1. #1
    b_larry Guest

    Default Anti-spyware update fails

    ZoneAlarm Security Suite just updated to version 7.0.462.000. The Anti-Virus updates fine but the Anti-Spyware update portion now fails. The message is:

    Anti-spyware cannot parse XML file 'C:\WINDOWS\system32\ZoneLabs\\ZoneAlarm.xml'

    Note the double slashes \\ before the XML filename.

    The content of the ZoneAlarm.xml file follows. The greater than and less than symbols framing HTML statements have been removed because submission strips the out the code as invalid.

    Features
    Feature Name="System" Version="7.0"/
    Feature Name="Firewall" Version="7.0"/
    Feature Name="Anti-Spyware" Version="7.0"/
    /Features
    Client Repository="Updates"/
    /Product


    I am running XP Pro:
    Anti-virus engine version 3, DAT fiel version 931539782
    Anti-spyware engine version 5.0.187.0, DAT file version 01.200711.2935
    AntiSpam version 5.0.6.8903

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    naivemelody Guest

    Default Re: Anti-spyware update fails

    Try this -<hr>This can be caused by a corrupt file.
    - click Start -&gt; Run -&gt; type SYSTEM32 and click OK- look down the list of directories and- double-click on ZONE LABS, then on UPDATES- delete all files, especially LocalCatalog.xml
    Now Exit this page and go back into Zone Alarm and- Manually run the anti-spyware update again <hr>- do not use any web accelerators (often used with dial-up) nor download managers -temporarily shut off/ stop the web accelerator when ever updating new anti-spyware and anti-virus definitions - if you can use Microsoft Internet Explorer 6/ 7; better to use IE 6/ or 7 for updating, instead of Firefox or others


    Works for ZA Software Version:
    7.0<hr>NaiveMelody NYC 12-5-07 - Hotel California - The Eagles

  3. #3
    gordyb Guest

    Default Re: Anti-spyware update fails

    I had the same error since Nov. 28.
    Deleting all files in the Updates subfolder did not solve the problem.
    Deleting files in the Windows\Internet Logs folder also did not work.
    What worked:
    Reinstall the product with the Clean Install option selected.
    I have had no
    more problems with anti-spware updates.

  4. #4
    b_larry Guest

    Default Re: Anti-spyware update fails

    This worked, with a little bit of extra work...
    I had to boot into Safe Mode to delete the suggested files. Unfortunately the update still failed to parse the ZoneAlarm.xml file for the anti-spam updates. I was able to reinstall in Update mode, rather than a Clean Install, and manually update the files.

    Thanks for the fix.

  5. #5
    woolfus Guest

    Default Re: Anti-spyware update fails

    Agreed - I also had this error since Nov last year (when I ran the
    new ZA update) and the only solution was a clean install in Safe Mode. This is after trying all the other suggestions in the many posts on this topic.
    Thanks gordyb.

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