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Thread: Antivirus will not turn on

  1. #1
    longneck Guest

    Default Antivirus will not turn on

    Need help, my antivirus will not turn on.
    When I go to the tap antivirus and spam and
    click it, I get both windows.
    But the antivirus window show will not let me turn the antivirus on.
    What's up

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Antivirus will not turn on

    You may need to reset the database. First, note any settings you have changed so you can reapply them. Then:
    Strange behavior in ZoneAlarm: reset database

    1) Boot computer into Safe Mode.

    2) Navigate to "C:\Windows\Internet Logs" folder.

    3) Delete backup.rdb and iamdb.rdb files.

    4) Empty Recycle Bin.

    5) Reboot into Normal Mode.

    6)
    Apply all settings that have been changed.

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