Reposting my prior concern as a new thread per SlyFox suggestion.
Issue: Cannot get ZASS system or Anti-Spyware updates. Am able to get automatic Anti-Virus updates.
Here are the
Licensed version ZoneAlarm Security Suite 7.0.462ZoneAlarm Security Suite version 7.0.462.000
TrueVector security engine version 7.0.462.000
Driver version 7.0.462.000
Anti-virus engine version 3, DAT file version 932998348
Anti-spyware engine version 18.104.22.168, DAT file version 01.200701.795
AntiSpam version 22.214.171.12403Computer Info:
Dell Inspiron 5160
Intel Mobile Pentium 4 3.06 GHz
1536 MB physical memory
Windows XP Professional Service Pack 2
Used default ZoneAlarm installation drive letter and folders
Performed 6+ safe mode uninstalls without success
Cleaned related files and registry numerous times
Entered safe mode and deleted updater files contained in \\Windows\System32\ZoneLabs\Updates\
ZoneAlarm update launches but does not complete successfully:
! System couldn't connect to server ('http://upd.zonelabs.com/zonealarm/online//Catalog.zip')
Anti-Virus update and installs latest DAT files without problem
Anti-Spyware update launches but does not complete successfully:
! Anti-spyware couldn't connect to server ('http://upd.zonelabs.com/zonealarm/online//Catalog.zip')
Time Warner Road Runner cable modem
LinkSys Wireless G Broadband router
DHCP server enabled
TCP/IP set to automatic IP and DNS addresses
Router firewall enabled (block anonymous Internet requests)
128 bit wireless WEP security
Router MAC address filtering is
Please note that nothing on this system is new, other than the system prompted update to ZASS 7.0.462.000 at the end of November
The initial ZASS 7.0.462.000 install
was successful and all updates were working for a period of a few
The current unable to successfully update situation began about a week ago.
I have been using most of the prior ZASS 7.x releases. Most **bleep**ed with a variety of issues that have been steadily remedied by Zone Labs. Not fast but at least progress. That is why I still keep my subscription, although patience is getting a bit frazzled.
Furthe troubleshooting shows that URL address upd.zonelabs.com resolves to a valid IP address although
this cannot be pinged.
This is probably a normal no-response from the Zone Labs server.
I guess what I am looking for is a creative solution. I have heard all the talk of clean installs and such. Done the safe mod uninstall. Done the extensive search and delete for all related files. Done the registry changes. Done the clean installation. These are not the cure for this problem.
Reading forum messages, I can tell others are as frustrated as I am. Perhaps other stray junk is left during uninstallation nobody is considering. I need new ideas that have not been already plastered all about the Zone Labs forum in one place or another.
Some fresh thoughts please. Why can I not connect to http://upd.zonelabs.com/zonealarm/online//Catalog.zip
-----Since my prior posting, I have also:
1. run CCleaner to clear out any extraneous junk before reinstalling ZASS
2. modified system policy using gpedit.msc per another thread
suggestion to allow users
3. removed a number of questionable and non-essential
Win XP services such as NVidia video services (another thread
4. performed a clean install of the beta release ZASS 7.0.464.000
Still no luck.
other HTTP and HTTPS sites without issues. Something on my system apparently triggers the
ZoneLabs updater to block or ignore
to their server for ZASS system and AS updates. The AV updates have no problem automatically installing.
Looking for help here...
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite