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Thread: "The task encountered an error": anti virus update after installing 7.0.462 over 7.0.303

  1. #1
    dumboy Guest

    Default "The task encountered an error": anti virus update after installing 7.0.462 over 7.0.303

    Yesterday I installed latest Security suite update over my older 7.0.302. Everything works OK. But: while I can update my spyware, I receive "The task encountered an error" message with the antivirus update. I emptied ZA update files --except for "Local Catalog.XML," which is protected-- and Temp Internet Files.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: "The task encountered an error": ...

    First, it's best that you never install a new release over a previous one, regardless of what's said. First, perform a clean uninstall (search the forums). However, that being said, here's a possible cure:
    Problems running Update due to corrupted file ("Task has encountered an error&quot



    New way (starting with 7.0.462.0)

    1) Ctrl + Shft right-click (ZA systray icon)

    2) Click Reset in popup box

    3) Click Yes in Reset Settings dialog box

    4) Click OK when prompted to reboot

    5) Follow onscreen prompts



    OR (old way):

    1) Navigate to C:\Windows\System32\ZoneLabs\Updates

    2) Delete all files

    3) Re-run Update

    The "old way" is simpler.

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