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Thread: cannot open file 'C:\WINDOWS\system32\ZoneLabs\Updates\LocalCatalog .xml' for writing

  1. #1
    dracodruid Guest

    Default cannot open file 'C:\WINDOWS\system32\ZoneLabs\Updates\LocalCatalog .xml' for writing

    This is the error message I get when I try to manually update ZA or run the Anti-Spyware actualization.
    It all started with updating from v7.0.3??? to 7.0.462.000.

    Please anybody: HELP!

    Operating System:
    Windows XP Pro
    Software Version:
    7.0
    Product Name:
    ZoneAlarm Internet Security Suite

    Message Edited by DracoDruid on 02-03-2008 02:41 PM

  2. #2
    Join Date
    Nov 2004
    Location
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    Posts
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    Default Re: cannot open file 'C:\WINDOWS\system32\ZoneLabs\Updates\LocalCatalog .xml' for writing

    Hi!please see here:http://forum.zonelabs.org/zonelabs/b...p;message.id=2"... This can be caused by a corrupt file. - click Start -> Run -> type SYSTEM32 and click OK- double-click on ZONE LABS, then on UPDATES- delete all files, especially LocalCatalog.xml- run the anti-spyware update again ..."If you are not able to remove the *.xml file please remove it in SAFE MODEHow tostart in SAFE MODE: http://www.microsoft.com/resources/d..._failsafe.mspxIf all the above fails please contact ZA technical support at: www.zonelabs.com/tsformand post back here if you find a solution...Cheers,Fax

    Message Edited by fax on 02-03-2008 02:52 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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  3. #3
    dracodruid Guest

    Default Re: cannot open file 'C:\WINDOWS\system32\ZoneLabs\Updates\LocalCatalog .xml' for writing

    I managed to delete the file via safe-mode,
    The update folder is empty now (there was only the LocalCatalog file)
    but that didn't fix the problem

    Do I have to copy a new file into, or would that be generated somehow?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: cannot open file 'C:\WINDOWS\system32\ZoneLabs\Updates\LocalCatalog .xml' for writing

    Hi!It should be generated automatically when you udate the definitions...If not, better to write to ZA technical support.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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