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Thread: Anti-virus Update task encounters a persistent error

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  1. #1
    glienesch Guest

    Default Anti-virus Update task encounters a persistent error

    Hello,
    I've got ZAISS, version 7.0.462.000 running on a new Ultra Mobile with Windows XP Professional.
    XP has all the updates.
    When I update Antivirus/Antispyware, the Antispyware updates or is up-to-date.
    The Antivirus last sucessfully updated on Jan 18, around noon.
    It's been giving errors ever since ("The task encountered an error&quot.

    I tried advice given in another thread in this forum.
    I deleted all the files in \Windows\System32\ZoneLabs\Updates.
    LocalCatalog wouldn't delete with ZA shut down so I did a clean boot and was able to delete it.
    I deleted all the IE cache files.
    However, I got the same update problem after I restarted.
    My ZA updates folder currently contains two folders, anti_spyware and updcomponent, and the LocalCatalog file.
    Both folders are empty, however, I saw the anti-spyware database download and had to restart.
    Update Progress now reports the Anti-Spyware is Up to date but the Anti-virus task still encounters an error.
    Do you have any suggestions on what I can do to get Anti-virus updates?
    Thanks.
    -Gary-

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,677

    Default Re: Anti-virus Update task encounters a persistent error

    Hi!
    please report directly to ZA technical support at: www.zonelabs.com/tsform

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    hammernu Guest

    Default Re: Anti-virus Update task encounters a persistent error

    You might want to do an Update reinstall in Safe Mode. Reboot into Safe Mode and
    reinstall without uninstalling the same version (462) of Zone Alarm. The installer will detect the installed version and ask if you want to replace it; answer Yes.

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