Results 1 to 3 of 3

Thread: Anti-virus Update task encounters a persistent error

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    glienesch Guest

    Default Anti-virus Update task encounters a persistent error

    I've got ZAISS, version 7.0.462.000 running on a new Ultra Mobile with Windows XP Professional.
    XP has all the updates.
    When I update Antivirus/Antispyware, the Antispyware updates or is up-to-date.
    The Antivirus last sucessfully updated on Jan 18, around noon.
    It's been giving errors ever since ("The task encountered an error&quot.

    I tried advice given in another thread in this forum.
    I deleted all the files in \Windows\System32\ZoneLabs\Updates.
    LocalCatalog wouldn't delete with ZA shut down so I did a clean boot and was able to delete it.
    I deleted all the IE cache files.
    However, I got the same update problem after I restarted.
    My ZA updates folder currently contains two folders, anti_spyware and updcomponent, and the LocalCatalog file.
    Both folders are empty, however, I saw the anti-spyware database download and had to restart.
    Update Progress now reports the Anti-Spyware is Up to date but the Anti-virus task still encounters an error.
    Do you have any suggestions on what I can do to get Anti-virus updates?

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004

    Default Re: Anti-virus Update task encounters a persistent error

    please report directly to ZA technical support at:


    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

  3. #3
    hammernu Guest

    Default Re: Anti-virus Update task encounters a persistent error

    You might want to do an Update reinstall in Safe Mode. Reboot into Safe Mode and
    reinstall without uninstalling the same version (462) of Zone Alarm. The installer will detect the installed version and ask if you want to replace it; answer Yes.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts