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Thread: How to submit false positives to Check Point < please report to newvirus at kaspersky

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  1. #1
    fyigmo Guest

    Default How to submit false positives to Check Point < please report to newvirus at kaspersky

    I have ZAISS7 and in a recent antivirus sweep it detected what it said was a virus called Trojan-Clicker.Win32.Small.qo, the path for which was located on my hard drive at C:\Program Files\SpySweeper\wrlzma.dll. After checking with Webroot they said the detection and quarantine is a false positive. I looked all over the ZoneAlarm tech support site and could not find any location to report false positives. How (or can) users report false positives to Check Point? Thanks.

    FYIGMO

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    Default Re: How to submit false positives to Check Point

    Hi!
    it is a false positive of the AV or a false positive of the AS?
    Does it get quarantined in the virus section or in the spyware section?

    If it is an AV false positive please report to newvirus at kaspersky dot com. Subject: false positive. Attach the file in a password protect zip file and include password in the e-mail.

    Also double check that you don't have an issue with your antivirus not updating virus definitions.
    Upload the file to www.virustotal.com and check that Kaspersky engine (listed there) detect the same infection.

    If it is a spyware false positive report it to ZA (link below), giving as much as possible information for ZA to test the false positive including a link to the installer or file.

    Report AS positives here:
    http://www.zonealarm.com/store/conte...are_report.jsp

    Cheers,
    Fax

    Message Edited by fax on 02-19-2008 07:04 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    fyigmo Guest

    Default Re: How to submit false positives to Check Point

    Thanks for your reply. Yes, it was a false positive of the AV, and as suggested I'll contact Kaspersky. Best regards,

    FYIGMO

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: How to submit false positives to Check Point

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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