Results 1 to 6 of 6

Thread: antivirus not loading on ZA security suite start

  1. #1
    ixtal Guest

    Default antivirus not loading on ZA security suite start

    Running ZA Security suite 7.0.462.0 (Win XP home) -- once or twice a week on computer boot, I get a message that ZA antivirus/antispyware has not started.

    If I shut ZA down and restart ZA it seems to be fine. This does not occur on another computer running the same ver of ZA.

    I can try resetting ZA but would like to know what's going on and if a reset would fix this.

    Thanks!!

    Jim

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: antivirus not loading on ZA security suite start

    Hi!
    really difficult to say why ZASS antivirus will not activate sometimes on your system.
    Is the system clock and date correct, do you happen to change it?

    Are you running any other security tool? Antivirus, antispyware other than ZASS.
    ZASS 7 does not play nice with many security tools.

    Depending on the origin of the problem, a reset may or may not resolve your issue.
    Instability of the PC, combined with hangs/crash or cold shutdown (improper shutdown) can cause ZA not to work correctly.

    Hope this helps

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ixtal Guest

    Default Re: antivirus not loading on ZA security suite start

    Fax,

    Thanks for the quick reply.

    Clock and date are correct. No other a/v or anti spyware running.

    Odd that this sometimes happens and most times does not and on boot!

    Any other ideas??

    Thanks,

    Jim

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: antivirus not loading on ZA security suite start

    Hi!no, as far as I can know of your system, I have no other suggestions... then: 1. Do a clean uninstall of ZA (see here: http://www2.nohold.net/noHoldCust542...n_install.html)2. Clean out any left overs from previous security tools (essential if you have used Kaspersky, Norton or Mcafee software)3. Clean your system and registry (for example with: http://www.ccleaner.com/download/bui...wnloading-slim). Don't trust other commercial registry tools. They can easily mess up your system.4. Reinstall ZA (see here: http://www2.nohold.net/noHoldCust542...structZAP.html)Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    ixtal Guest

    Default Re: antivirus not loading on ZA security suite start

    will try thanks

    Jim

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: antivirus not loading on ZA security suite start

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •