Results 1 to 6 of 6

Thread: ZASS Update 7.0.462.000 to 470.000 failure

  1. #1
    menura Guest

    Default ZASS Update 7.0.462.000 to 470.000 failure

    The update process comes up with a page fleetingly saying thank you for updating followed by an Error 403 message Page unavailable. ZA SS remains at 462.Any ideas.
    Peter.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZASS Update 7.0.462.000 to 470.000 failure

    Hi!
    download the installer from here: www.zonealarm.com/zasuitedownload/

    - On you current ZASS, UNcheck "Load ZA... at startup" (ZA Overview --> Preferences Tab)
    - Reboot your PC
    - Install the new update and given that you seems to have problems, if requested choose "clean install". This way, ZA will start fresh.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    menura Guest

    Default Re: ZASS Update 7.0.462.000 to 470.000 failure

    Thanks for your reply.Unfortunately later on I did manage to download the update. On install it stuck at 12% with ....repair/vsruledb.dll and there it stayed. The old ZoneAlarm wouldn't work as the install seems to have removed files. Also ZoneAlarm did not appear on the Add or Remove files in the Control Panel where it was previously. I then manually deleted the ZoneAlarm folder in the Programs folder and tried to load the 462 version that I had saved previously. This didn't work as it could not find zlclient.exe.
    Today I downloaded 470 OK and ran. It hung up with the error message Setup is unable to shutdown True Vector service. Install cannot continue without shutting down True Vector. It then went on to say use the service manager to shut down True Vector. This is when I gave up.
    Life wasn't meant to be easy but surely not this hard.
    Where do I go from here?
    Peter

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZASS Update 7.0.462.000 to 470.000 failure

    Hi!
    something wrong with the system not releasing files...

    Do the following and you will be able to install the latest version.
    Do not rush, do ALL steps.

    First, please uninstall ZoneAlarm from your Start -> Programs ->
    ZoneAlarm menu if it is present (and if you are able to)

    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Re-download the installer and install again.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    menura Guest

    Default Re: ZASS Update 7.0.462.000 to 470.000 failure

    Thanks Fax
    The directions looked a bit daunting but in fact it didn't take too long at all. Everything is fine and running well.
    Thanks for your help
    Peter

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZASS Update 7.0.462.000 to 470.000 failure

    You're welcome!Thank you for taking the time to report back.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •