Something bizarre is happening on one of the computers on which I have ZoneAlarm Antivirus installed, and I'm just going to put these details out there and see if anybody has any ideas. When working with a Microsoft Word 2003 document in Windows Vista with ZoneAlarm running, I can create a file just fine and maybe even save it once or twice, but invariably, and quite often, when attempting to save a document that already exists, I will receive a prompt that says:
"Windows cannot save due to a file permission error." My only option at this point is to click OK, at which point the file immediately transforms somehow into
into a temporary file and
receive the error message,
"You cannot save while the file is in use by another process.Try saving the file with a new name."
There is a tab here
"see details", and that reveals that
the file is
either being used on another computer or something or was locked by another application
on my computer. But I also remember previous times it telling me something about "not able to find drive" or "check if drive is closed" or something like that...
If I actually attempt to save the file with a new name, as it recomments, the file crashes, disappears, and I lose the entire document in every way, shape, and form. When this has occurred, the only solution has been to shut down ZoneAlarm, and with that closed, I actually CAN save the file. There is quite clearly a correllation between running ZoneAlarm and instances of this error, since it NEVER occurs when ZoneAlarm is in the shutdown state.
Can anybody take a stab at what might be the root of this problem? I've gone so far as to totally uninstall ZA and reinstall it, starting at square one for all of the firewall settings. Any help would be appreciated. I really don't want to have to pay to talk to ZA tech support. I kind of feel that software that I purchase should just work the way it's supposed to. As to the computer itself, it's patched up pretty much in every conceivable way (Windows, hardware drivers, software, etc.).
Operating System:Windows Vista Home Premium
Software Version:7.1 (Vista)
Product Name:ZoneAlarm Antivirus