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Thread: spyware

  1. #1
    bigmandan Guest

    Default spyware

    error msg. cannot parse xml file

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: spyware

    Try resetting the database.

    Strange behavior in ZoneAlarm: reset database

    New way (starting with 7.0.462.0) (doesn't require Safe Mode)

    1) Ctrl + Shft right-click (ZA System Tray icon)

    2) Click Reset in popup box

    3) Click Yes in Reset Settings dialog box

    4) Click OK when prompted to reboot

    5) Follow onscreen prompts

    OR (old way):

    1) Boot computer into Safe Mode

    2) Navigate to "C:\Windows\Internet Logs" folder

    3) Delete backup.rdb, iamdb.rdb, tvDebug files

    4) Empty Recycle Bin

    5) Reboot into Normal Mode

    6) Reapply all settings that had previously been changed

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