Windows XP SP2, Zone Alarm Internet Security Suite 7.0.470, Spysweeper 220.127.116.11, Windows Defender 1.1.1593.0.
I purchased Iolo System Mechanic 7 1 through the Zone Alarm site on 2/14/08.
A day or so after installation, my computer started freezing up every couple of minutes.
I had to use power button to turn off and restart.
I soon realized System Mechanic must be causing the problem, so I removed the program, but could not get rid of all the files, even in safe mode.
After removing System Mechanic, all Zone Alarm protection was turned off, programs were all question marks and settings were back to scratch.
Also could not access Windows Update.
Message said "Access denied - Network policy settings prevent you from using Windows Update, etc".
I received instructions from Microsoft as to how to correct the problem.
Everything worked fine until I reinstalled System Mechanic, and started freezing up again.
I removed it again and this time all the files were gone, but
everything in Zone Alarm was turned off again, so just to be safe, I uninstalled and reinstalled Zone Alarm.
This time when I tried Windows Update I got "error number: 0x8DDD0002 - To install items from Windows Update, you must be logged in as Administrator, etc."
I again folllowed instructions from Microsoft to correct the problem (5 different methods), but it wouldn't work this time.
I also couldn't turn off my computer without using the power button.
I tried to
do a System Restore, but every restore point I tried failed.
I tried doing System Recovery at boot, and that wouldn't work either, so I did a full System Recovery (after erasing with Boot & Nuke).
Computer is running fine now.
I have tried to get assistance from Iolo, but get no answer to my emails.
They just keep sending emails
about all the things System Mechanic can do.
I noticed on there site that there is a new version 7.5.10, and have downloaded it, but am afraid to install it and have the same problems.
I figured that since I purchased System Mechanic from Zone Alarm that it was safe and compatible with Zone Alarm.
Can someone tell me what the problem may be, and if it is safe to install the new version?
I hate to spend $30 on something that I can't use.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite