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Thread: ScanningProcess.exe

  1. #1
    mickdodge Guest

    Default ScanningProcess.exe

    Hi

    Not sure whether this is the right forum but will somebody please explain what Zonelabs have done to the latest version of ZoneAlarm Security Suite. I have just updated to version 7.0470.000 and since then I cannot use my Computer. This is because the above program is swallowing up 100% of my Processor time. I have tried doing a "clean" Uninstall and reloading but the same thing happens.

    Until the latest upgrade everything was running OK. Can somebody please give me some guidance on how I can resolve this issue. I have always been impressed with ZoneAlarm but may have to try something else if I can't get my Processing time. Earliesat response would be appreciated.

    Mick Dodge

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    loveyouforever Guest

    Default Re: ScanningProcess.exe

    Try updating to the latest release:

    ZoneAlarm Security Suite 7.0.473.000:
    http://download.zonealarm.com/bin/fr...473_000_en.exe

    Best regards,

    loveyouforever

  3. #3
    mickdodge Guest

    Default Re: ScanningProcess.exe

    Hi, Thanks for quick reply and suggestion. I Installed the version that you suggested and whilst there is a small improvement it's still running between 80-90% of Processor Capacity. I should have explained that I am running a AMD Athlon 64 Processor 3500+, 2,20 GHz with 3.0 GB of Ram. As I stated earlier my previous version worked fine.

    The obvious solution would be to revert back to my original version but I downloaded the installation file sometime ago and can't find it.

    Any further suggestions would be appreciated.

    Mick Dodge

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess.exe

    Hi!this is usually due to missconfiguration of settings or corrupted settings or old files stack in zonealarm folders.I would first try to exclude any other third party software that may cause the problem (software that have been installed during, before or after that somehow could have problems).Try to boot your system only with ZA and MS standard software/services.This way:1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.If you still have problems, try to reset your ZA settings (and DO NOT restore anyprevious backups of the settings)1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootFinally if you still have problems try to completely remove ZA using this instruction:Remove ZA from add/remove programs, then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.27.) install ZA
    Cheers,Fax


    Message Edited by fax on 04-22-2008 08:19 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    mickdodge Guest

    Default Re: ScanningProcess.exe

    Hi Guru Fax,

    Thanks for detailed suggestions. I will follow procedures on Thursday as I am at a funeral tomorrow. I'll let you know how I get on. Thanks again

    Mick Dodge

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess.exe

    You're welcome!And sorry to here about the funeral...Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    mickdodge Guest

    Default Re: ScanningProcess.exe

    Hi Guru Fax

    Back in the land of living after a 400 mile round trip.
    Progress Report. Tried your first suggestion ie Booting up system with ZA and MS standard Software.
    Result: Everything is working normal. Question is what should I do now? Can I leave as is, what are the consequences.? Do I need to gradually add all programs to Start Up & Service Menu or can I wait and see what programs cause conflict when I use them? Your Comments appreciated.

    Mick Dodge

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess.exe

    Hi!Yep, you should slowly put back items (by group of 4 or 5) and see which one is the culprit.Start with the services and then startup items.Cheers,Fax

    Message Edited by fax on 04-23-2008 08:48 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    mickdodge Guest

    Default Re: ScanningProcess.exe

    Hi Fax
    Thanks for quick response. That's my task for tomorrow. I'll let you know how I get on.

    Mick Dodge

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess.exe

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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