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Thread: Unable to update anti-spyware, is there a manual update option?

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  1. #1
    lsikala Guest

    Default Unable to update anti-spyware, is there a manual update option?

    I am a new user, I was a Norton user before my ISP offered Zone Alarm to their customers.

    The last update to my anti-spyware definitions was last year. When I try to update anti-spyware definitions, the download starts but doesn't finish.

    And my computer tries to dial-up by itself without anything running... I live in a rural area and dial-up is my only affordable option.

    Has anybody seen this and can offer some advice on how to fix this?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Unable to update anti-spyware, is there a manual update option?

    There is a manual update option. Go to Anti-virus / Anti-spware > and click on the Update Now button.
    If you still have a problem, do the following:
    1) Boot into Safe Mode

    2) Navigate to C:\Windows\System32\ZoneLabs\Updates

    3) Delete all files & folders

    4) Boot into Normal Mode

    5) Re-run Update
    To boot into Safe Mode, restart you computer. As it is starting, hold down the F8 key until you get the Mode screen. Select the top item: Safe Mode. You will get one screen after that where you choose your operating system partition, usually labeled Window XP, and then it will come up in Safe Mode. Click Yes when you get the prompt to remain in Safe Mode.

  3. #3
    lsikala Guest

    Default Re: Unable to update anti-spyware, is there a manual update option?

    Thank you very much. I see a newer version is available, should I update Zone Alarm before trying the DAT update again?

  4. #4
    hammernu Guest

    Default Re: Unable to update anti-spyware, is there a manual update option?

    Yes, you should. The latest version is 7.0.473.000 and has fixed all problems for me and most others. Here is the preferred uninstall/install method:
    Go to Overview > Preferences and uncheck "Load ZoneAlarm Security Suite at startup".
    Reboot into Normal Mode.
    Install version 7.0.473.000. When prompted, choose Clean Install.
    You can download version 473 directly from here:
    http://download.zonealarm.com/bin/fr...473_000_en.exe

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