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Thread: anti-spyware update

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  1. #1
    nebby Guest

    Default anti-spyware update

    When updating the anti-spyware i receive message stating someting like "cannot decipher anti-spyware file"I cannot find a workaround on the forumPlease help
    Windows XP prof sp2zass 7.0.473.000 licensed version

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    localhost
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    Default Re: anti-spyware update

    Hi!try what suggested here:http://www.zonealarm.com.au/main/kb_...asp?KBID=11433Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    nebby Guest

    Default Re: anti-spyware update

    Hi !
    I first followed the instructions mentioned in the link and cleared the Update folder in safe mode and then updated antivirus and antispyware, that worked well. But when starting IE the TrueVector shut down and system went extremely slow.So I uninstalled zaiss with the tool ZA_CLEAN.EXE and installed zaiss 7.0.473 again. Now everything is working ok.My problems started when installing Windows update Service Pack 3. That failed, so I had to recover the system partition from an image I had made end of april. Maybe something to keep in mind for other users who want to update to XP SP3Thanks

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: anti-spyware update

    Hi!
    thanks for the feedback. Updated yesterday to SP3 everything went fine... (with ZA)
    But good anyway that you managed to fix everything.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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