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Thread: Updating spyware

  1. #1
    idonno Guest

    Default Updating spyware

    Noticed the spyware section has a red indication.
    (virus section is upto date)
    Manually initiated an update and get an error message.... cannot parseXML file F:\windows\system32\zonelabs\zonealarm.xml

    F: is my XP drive... been working fine up to now.

    Any ideas anyone?

    Thanks

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Updating spyware

    Problems running Update due to corrupted file
    ("Task has encountered an error", "Cannot parse XML file&quot

    1) Boot into Safe Mode

    2) Navigate to C:\Windows\System32\ZoneLabs\Updates

    3) Delete all files & folders

    4) Boot into Normal Mode

    5) Re-run Update

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