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Thread: Anti-virus section has vanished on Clean install of v7.0.470.000

  1. #1
    gigajosh Guest

    Default Anti-virus section has vanished on Clean install of v7.0.470.000

    I just did a clean install of Zone Alarm Security Suite v7.0.470.000 and I no longer have an Anti-virus / Anti-spyware section.I just have the following sections on the left hand side:
    OverviewFirewallProgram ControlE-mail ProtectionPrivacyIdentity ProtectionIM SecurityParental ControlAlerts & Logs
    Where on earth has the Anti-virus / Anti-spyware section gone?
    By the way, in Overview -> Status, it tells me that Anti-virus and Anti-spyware are on, and how many treated.. but where is the main Anti-virus / Anti-spyware section? I'm baffled!
    Any offers people?

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Anti-virus section has vanished on Clean install of v7.0.470.000

    Make sure you have no other firewall or anti-virus actively running at the same time as ZoneAlarm. I suggest you install the latest version of ZASS, 7.0.473.0, which fixes a number of problems in 470. Make note of your license key. Follow these instructions for a clean uninstall followed by an install:

    Download the suite from here:
    http://download.zonealarm.com/bin/fr...473_000_en.exe

    UNINSTALL
    --------------
    Append " /clean /rmlicense" (without quotes) to ZoneAlarm uninstall shortcut target
    Reboot Safe Mode (without networking)
    Uninstall ZoneAlarm from shortcut
    Reboot Safe Mode (without networking): reboot requested by ZoneAlarm
    Create file ZADelete.bat and edit with Notepad
    Copy and paste the following lines into ZADelete.bat, then save and exit:
    RMDIR /S /Q "%PROGRAMFILES%\Zone Labs"
    RMDIR /S /Q "%SYSTEMROOT%\Internet Logs"
    RMDIR /S /Q "%SYSTEMROOT%\system32\ZoneLabs"
    ECHO Y | DEL /F "%TEMP%\*"
    ECHO Y | DEL /F "%SYSTEMROOT%\Temp\*"
    ECHO Y | DEL /F "%SYSTEMROOT%\Prefetch\*"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsconfig.xml"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsdata.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsdata95.vxd"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsdatant.sys"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsinit.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsmonapi.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vspubapi.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsregexp.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsutil.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vswmi.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\vsxml.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\zlcomm.dll"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\zlcommdb.dll"
    ECHO Y | DEL /F /AH "%SYSTEMROOT%\system32\z?lictbl.dat"
    ECHO Y | DEL /F "%SYSTEMROOT%\system32\zpeng24.dll"
    PAUSE
    Double-click ZADelete.bat
    Create file ZADelete.reg and edit with Notepad
    Copy and paste the following lines into ZADelete.reg, then save and exit:
    REGEDIT4
    [-HKEY_CLASSES_ROOT\ZAMailSafe]
    [-HKEY_CURRENT_USER\Software\Zone Labs]
    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]
    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]
    [-HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon]
    [-HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant]
    [-HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\VXD\vsdata95]
    Double-click ZADelete.reg
    Empty Recycle Bin

    INSTALL (SAFE MODE BOOT)
    -----------------------------------
    Install ZoneAlarm
    Reboot Normal Mode: reboot requested by ZoneAlarm
    Anti-virus / Anti-spyware > Update Now (repeat until no further updates)
    Run virus/spyware scan: requested by ZoneAlarm (enables automatic signature updates)




    Operating System: Windows XP Pro SP2
    Software Version: 7.0.473.000
    Product Name: ZoneAlarm Internet Security Suite

  3. #3
    gigajosh Guest

    Default Re: Anti-virus section has vanished on Clean install of v7.0.470.000

    Hi HammerNU,

    Thanks for the link to v7.0.473.000

    I decided just to do a normal installation of v7.0.473.000 with the "Clean Install" option instead of the thorough uninstall you suggested, and it's fixed my problem. I now have the Anti-Virus Anti-Spyware section back.

    Thanks again and Regards,

    Josh

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