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Thread: VSMON keeps crashing

  1. #1
    paulrolfe Guest

    Default VSMON keeps crashing

    Hi,

    I have a really frustrating problem with the later versions of ZoneAlarm Internet Security - every version since 7.0.337 works fine for a few days & then vsmon keeps crashing & breaking my internet connection. 7.0.337 was fine, absolutely no problem apart from the painfully slow boot time (five minutes sometimes before PC was usable).

    I've tried pretty everything I can think of & found on the user forums - i.e. Remove, reinstall, clean, reinstall. Every reinstall works fine for a few days & then Bang, vsmon crashes. The symptoms start with "unable to load MyVault". I've followed the advice re clearing our the .ldb files, .rbd & .tmp files in internet logs when this happens, but that failed to fix the problem. I've even reinstalled Windows XP, but that has not cured it.

    I've turned off the email protection as well & that does not cure it.

    I'm at my wits end, if I can't get a solution I'm going to have to ditch ZA & find another firewall

    Versions:

    Windows XP at Home : 5.1 - build 2600.xpsp_sp2_gdr.070227-2254 : Service Pack 2
    Zone Alarm Versions:
    Security Suite : 7.0.473.0
    True Vector : 7.0.473.0
    Driver : 7.0.473.0
    Anti Virus Engine : 3, DAT file version 9520419808
    Anti Spyware : 5.0.189.0, DAT version 01.200805.3995
    Anti Spam 5.0.6.8903

    Any help appreciated

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: VSMON keeps crashing

    Hi!try to completely reset your settings and DO NOT restore any previous backups since they may be the source of the problem.This way:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootThe above only work if you are running 7.0.462 or later. If you are not please update to it.If the above fails try to completely remove ZA then and reinstall (see below)Please note that ZASS should NOT be run with other antivirus software also note that ZASS may conflict with many overlapping security tools (antispyware, registry tools, HIPS, anti-trojan, etc). To troubleshoot ZA issues your need to remove them and install back (if you really need to) only if ZASS is working as it should.First remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.27.) Download ZASS from here: www.zonealarm.com/zasuitedownload/28.) Re-install.Hope this helps.Cheers,FaxP.S. Most common origin of ZA corruption of settings are the following:- system hang/crash - cold shutdown (improper shutdown)- Malware infections- Conflict with other software (often security tools or utilities that speedup the shudown)For the latter case you may want to run your OS only with ZA and standards MS services/software and check if you still experiencing the problem.This way:1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerNOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.


    Message Edited by fax on 06-01-2008 11:32 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    paulrolfe Guest

    Default Re: VSMON keeps crashing

    Many Thanks for the advice - everytime I re-install ZA I do clear everything out.

    Resetting the DB does cure the crashing problem - it still occurs.

    I've done a clean following your instructions to the letter, and turned off the services you suggested in the startup.

    Bad news is that this only lasted a day - ZA crashed again on startup today.

    Is there anything else I can do before I have to remove it and switch to something else ??

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: VSMON keeps crashing

    Nope,if you still have problems even if only with ZA and standards MS services/sofware then there is really something wrong with your OS or hardware driver conflicts with ZA.Probably you could try to remove ZA, install windows XP SP3 and reinstall ZA.May be SP3 is going to fix the problem on your system.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    davel Guest

    Default Re: VSMON keeps crashing

    Do you have hyperthreading enabled? Or multiple cpu's?

    Zone takes down my system every couple of days when hyperthreading is enabled. Turn it off, and the system runs for months.

    DaveL

  6. #6
    paulrolfe Guest

    Default Re: VSMON keeps crashing

    Yes I did have hyperthreading turned on - have turned it off & have reinstalled.

    So far things are looking promising,

    Thanks

    Paul

  7. #7
    paulrolfe Guest

    Default Re: VSMON keeps crashing

    Oh ******** - back to crashing again - hyperthreading disabled

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