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Thread: ZA Suite Anti Virus won't update.

  1. #1
    gilmoregirlsrok Guest

    Default ZA Suite Anti Virus won't update.

    I'm using Win2K Pro. I'm using Zone Alarm Suite trial. I can update the anti spyware, but I can't update the anti virus scanner. It just comes up in the update box that there was an error. Is there any way to fix this? Or is this because I'm just using the trial pack?
    Thanks.

    Operating System:Windows 2000 Pro
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    naivemelody Guest

    Default Re: ZA Suite Anti Virus won't update.

    Tips: For first time users of ZoneAlarm - [*][*]

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - click here > http://forums.zonelabs.org/zonelabs/...message.id=154
    . Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. [ SuperTip: if you have used any free trial/ pre-installed
    security software > please be sure to cancel your account -
    see/ click here > http://www.pcworld.com/article/id,14...l?tk=nl_coxcol
    ]<hr>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.[*]Caution if you use any of the new hybrid &quot;Anti-spyware with Anti-virus software&quot; - like Webroot AntiVirus with AntiSpyware or PCTools SpywareDoctor with Integrated AntiVirus, or SunbeltSoftware CounterSpy with VIPRE, etc. = the anti-virus portion may cause conflict with your main AntiVirus software.<hr>Other Helpful Hints:[*]http://forum.zonelabs.org/zonelabs/b...message.id=154<hr>[*]http://forum.zonelabs.org/zonelabs/b...message.id=145<hr>See/ click here &gt; http://forums.zonelabs.org/zonelabs/board/message?board.id=inst&amp;message.id=73645 <hr>http://forums.zonelabs.org/zonelabs/...d=91487#M26244<hr>http://www.zonealarm.com.au/main/kb_...asp?KBID=11433<hr>Normally, any trial will come complete with as/ av scan engines; but, there are some folks who will have installed ZA improperly - not un-installing previous security software, etc. Pay attention to the little bit of tips and quidelines in the links here; check the forum for more insights.<hr>What is the 'error message' exactly?<hr><ul>[/list]<ul>[/list]

    Message Edited by NaiveMelody on 06-03-2008 10:37 PM[/list]

  3. #3
    gilmoregirlsrok Guest

    Default Re: ZA Suite Anti Virus won't update.

    Thankyou for your response! It has somehow fixed itself up and finally we were able to update it this morning. I would say whatever glitch there was it was with Zone Labs and they have corrected it as we didn't need to do anything at all. We just tried you once more to update and it worked! I am NOT going to look a gift horse in the mouth now! Thanks again!

  4. #4
    naivemelody Guest

    Default Re: ZA Suite Anti Virus won't update/ need to restart/ reboot

    Not so much a glitch - rather you probably needed to 'restart/ or reboot'after the initial install - I've seen this happen a few times before - not unusual. <hr>Hope your trial works out as expected. If you need more info. right click your ZA tray icon &gt; see &quot;Help&quot; = this is your User Guide - has all the most common settings, customizations, troubleshooting, and explanations. And then of course you can come by the forum to look for answers; you can use the 'red search box' at the top of board - to search for past posts - which can answer your questions.<hr>NaiveMelody NYC 6-6-08 - Groovin' - The Rascals

    Message Edited by NaiveMelody on 06-06-2008 09:17 PM

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