Just downloaded the trial version of ZoneAlarm suite to a fairly new installation of XP Pro with SP2 (about 1 week, with no internet access prior, so I am pretty sure it is clean), following a glowing recommendation from Consumer Reports. The build version is reported as 7.0.473.000. All of a sudden I am seeing close to 100% of CPU swallowed up by ScanningProcess.exe (for many hours), which I believe is yours; I believe it was trying to do a spyware scan.
Please advise as soon as possible how to resolve this issue. It was particularly annoying that this process sets itself up as a system process, and my attempts to lower its priority (or terminate it) were met with a finger slap. This is certainly not acceptable, and I am close to terminating the trial version and selecting another product, unless I hear from you soon. Looks like this happened before (based on net postings in this forum).
I am expecting to hear about some solution that involves a downloadable fix (rather than disable all other processes in the system, as some postings suggested- I simply do not believe that I have that much junk in this brand new installation). I am surprised that a trial version would contain such an obvious bug- are you really trying to sell this product?
Surprised and disappointed,
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite