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Thread: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

  1. #1
    jaffas Guest

    Default ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    Earlier this week, I
    upgraded (clean install) to the new version of Security Suite to address the compatability issue with the Microsoft Patch. Ever since this upgrade, as soon as the computer boots up a process called ScanningProcess runs and utilises 100% of the CPU for 20 - 25 minutes making the computer completely unusable. I have had to disable Anti-Virus which has addressed the effect but obviously is not a good solution. This problem was not occuring prior to upgrading. Has anyone got any ideas as to how to address this?

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    Hi!two common solutions to this problem. Already posted (you can search using the Forum search box).A. Try to reset your ZA settings (and not restore previous ones that may be the origin of the problem). This way:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootB. If the above fails, try a complete removal and reinstall of the latest versionFirst remove ZA from add/remove then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    Cheers,Fax

    Message Edited by fax on 07-12-2008 11:48 AM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    tonyp Guest

    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    I have exactly this problem and it is doing my head in - come on ZA!!!! Get it sorted or I am off.

  4. #4
    runlikecrazy Guest

    Default Re: (fixed for me) ScanningProcess hogging CPU on start-up since installing upgrade

    I had the same problem. Due to the issue with the 951748 update, I uninstalled that update.
    Yesterday, I downloaded and installed the ZoneAlarm upgrade (I chose the upgrade option, not a clean install). After doing so, when I rebooted my computer, it was locked up for a long time. When I checked the Task Manager, it showed ScanningProcess.exe taking up nearly 100% of the CPU time. After a long while, the process ended and I was able to use my computer again. This morning upon booting my computer, the scanning process was again locking up my computer. It took about 9 minutes longer than my usual startup time, until I was able to access my programs like normal.

    I have a 952 Mhz CPU with 1.12 GB RAM and am running XP Pro SP2.

    After reading some of the posts here, I backed up my ZoneAlarm settings
    (Overview - Preferences - Backup) to a backup file
    and then followed these instructions to restore the original settings:
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    After doing the above, I no longer had the CPU usage problem after rebooting.

    One thing I noticed, was that before I restored the original settings, the ZoneAlarm setting for
    Antivirus/Antispyware - Advanced Options - Scan Options - Set Scanning Priority
    was set to High. But after restoring the original settings, it was set to Medium.
    I am not sure what this was set to prior to the ZoneAlarm upgrade... I made a backup of the
    original/restored ZoneAlarm settings and compared it to my previous backup.
    The original/restored file has this: avScanPriority="2"
    whereas the previous backup did not even include "avScanPriority".
    Perhaps simply setting the scan priority to Medium after the upgrade may have fixed the problem?
    But I am not sure about this, since if having it on high locked up my computer for nearly 10 minutes,
    it would probably run even longer on a medium setting, and I haven't noticed ScanningProcess.exe
    taking much CPU at all since restoring the settings.

    Anyway, after restoring the original settings, I wanted to try to go back to my previous settings,
    since I had a lot of customized entries for the firewall/trusted sites. And also to see if I
    would end up with the problem again or not.
    But when I tried to restore using my backup file, I got this error message:
    "Security setting restoration failed. The backup policy may be corrupt."

    So I was not able to do the restore, and I have since had to re-enter all my custom entries.
    However, my computer seems to be running ok now, even after having reinstalled the 951748 update
    and rebooted a few times.

  5. #5
    jaffas Guest

    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    Thanks for the replies - fax, your option A seems to have done the trick - Thanks again Cheers

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    You're welcome!Thank you for the feedback.Cheers.Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    harijs Guest

    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    Unfortunatelly, for me no one of these recomendations helped and I had to move back to 7.0.473 and Medium setting for Internet zone. I have Windows XP Home with SP3 and all fixes installed.
    Harijs

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
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    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    Hi!do you have anything special running on the system such as SpywareDoctor, Threatfire other tools of these kind?If you boot your system only with ZA and standard MS program and services do you still have theissue?This way:1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    maxakafonz Guest

    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    This problem with memory useage is terrible. I have more time spent on this than it would cost to buy internet security software from every one of your competitors! And, it is not fixed. I have not tried the suggestions yet in the Fax / Guru reply to Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000 [edited] but that will be huge amount of work. FWIW, this is one seriously dissatisfied customer about to go to Norton or AVG. Something that works allows me to use the computer is well worth paying for another program and even worth some loss of ultimate performance.

    max

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ScanningProcess hogging CPU on start-up since installing Security Suite Version 7.0.483.000

    Hi!sorry to hear you have problems... please note that ZA board is not monitored by ZA staff, we all users here.If you want to contact ZA, please write to ZA technical support: www.zonealarm.com/tsform or ZA customer support at: www.zonealarm.com/csform or use the customer live chat in my signature.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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