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Thread: AV Update: "Task Encountered an Error"

  1. #1
    eliuri Guest

    Default AV Update: "Task Encountered an Error"

    Hello:

    I keep getting the following reading when I Update AV definitions:

    "The Task Encountered an Error"

    Current DAT File version: 955104149

    What might be the problem here?


    Any suggestions?

    Thanks in advance:

    -Eliuri

    Windows XP Pro SP3

    ZAISS 7.0.483.000

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: AV Update: "Task Encountered an Error"

    Problems running Update due to corrupted file
    ("Task has encountered an error", "Cannot parse XML file", ...)

    1) Boot into Safe Mode

    2) Go to C:\Windows\System32\ZoneLabs\Updates

    3) Delete all files & folders

    4) Boot into Normal Mode

    5) Re-run Update

  3. #3
    forefronts Guest

    Default Re: AV Update: "Task Encountered an Error"

    Is this also a fix for the connection and timeout errors when trying to update the virys and spyware files?

  4. #4
    hammernu Guest

    Default Re: AV Update: "Task Encountered an Error"

    If my first post didn't also
    fix the connection and timeout errors, try a database reset:
    1) Ctrl + Shift right-click on ZoneAlarm System Tray icon

    2) Click Reset in popup box

    3) Click Yes in Reset Settings dialog box

    4) Click OK when prompted to reboot

    5) Follow onscreen prompts after reboot

  5. #5
    eliuri Guest

    Default Re: AV Update: "Task Encountered an Error"

    Hi again:

    I actually resolved this by merely rebooting the PC. AV updates just fine now. I didn't need to reset the database or delete any files. I guess that ought to be the first shot at solving this.

    -eliuri

  6. #6
    forefronts Guest

    Default Re: AV Update: "Task Encountered an Error"

    The 'database reset' solved both the connection and time-out erors.Thank you.DSW

  7. #7
    forefronts Guest

    Default Re: AV Update: "Task Encountered an Error"

    In my case neither a system reboot or the first suggested solution worked.Also I have 5 computers, all running the same level of SW, and only one suffered the connect/time-out update problem after the MS and ZA updates.The reset was the solution in that case.

  8. #8
    hammernu Guest

    Default Re: AV Update: "Task Encountered an Error"

    You're all welcome. I'm glad your problems went away.

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