Results 1 to 4 of 4

Thread: Slow AV scan

  1. #1
    theds Guest

    Default Slow AV scan




    My subscription is about to expire.
    I like the program except for the amount of time the anti-virus scan takes.
    I have it set to scan once a week and it usually takes 17 to 18 hours and slows my computer to a crawl while it is running.
    This week it took 18:12:34 to scan 901,859 files.
    (The spyware scan takes ~ 45 minutes.)

    I e-mailed tech support several times and the answer I got was, to either do a clean uninstall/reinstall or reset ZA.
    (Didn't
    fix the problem)
    After several back and forth e-mails with them I got it can take a long time to complete a scan.
    I have tried to cancel the scan a couple of times so I could finish a project, but all that did was completely freeze the computer, after restarting, it tried to start another (unscheduled) scan.
    It usually takes 3 restarts to stop the scan.
    Again tech support s answer was to either do a clean uninstall/reinstall or reset, (didn't fix the problem).
    Is there some way to speed this process up?
    I would like to keep the program, but this interferes with my use of the computer.
    (I also have Spysweeper on the computer.
    It runs every night, but is scheduled run and be completed before ZA starts its weekly scan.)

    Thanks

    ZA Security Suite ver 7.0483.000

    True Vector security engine ver 7.0483.000

    Driver ver 7.0483.000

    AV engine ver 3 DAT ver 955977487

    Anti-spyware ver 5.0189.0 DAT file ver
    01.200807.4245

    Anti-spam ver 5.0.6.8903




    Dell 8300


    Pentium 4, 1 GB RAM

    120 GB hard drive

    XP Home Addition, Ver 2002, service pack 2.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Slow AV scan

    Re-Configure the Scan rate in ZA Anti-Virus/Anti-Spyware , Main tab, Click Advanced Button, Click Scan Option, change Priority to HIGH..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite 32-Bit version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:956018692
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4245 <== Not Updating Yet
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    theds Guest

    Default Re: Slow AV scan

    Thanks for the quick reply.
    I did what you suggested and started a scan.
    It has been running for over 11 hours and has
    checked

    550k files, so it doesn't look like it is going to reduce the overall speed of the scan.
    Any other suggestions?Thanks

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Slow AV scan

    Contact ZoneAlarm Tech support Directly for free at: www.zonealarm.com/tsform (Preferably with IE7 Browser)Give them the Details of your problem and list any other Security Software you have installed, or Uninstalled recently..When you Click the "SUBMIT" button, you will receive a auto-generated confirmation Email with your Case Number withing 30 minutes, and a Reply from Tech support ASAP..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •