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Thread: Anti Spyware update

  1. #1
    robbobc Guest

    Default Anti Spyware update

    I have just noticed my anti-spyware definitions are out of date and tried a manual update.It won't update ans I
    get the following message:
    cannot parse XML file "C:\WINDOWS\system32\ZoneLabs\ZoneAlarm.xm l
    Any ideas please?
    Rob


    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    robbobc Guest

    Default Re: Anti Spyware update

    I have tried to follow the advise on http://forums.zonealarm.org/zonelabs...ssage.id=29651
    but was unable to delete either the update folder or the Local Catalogue, I then performed a reset, but still I have the same problem & cannot update anti spyware definitions.

    What should I do next?

    Rob

  3. #3
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Anti Spyware update

    Hi,

    Welcome to the Forum!

    You could try a lot of different solutions, but IMHO the following should fix your problem, if not then Tech Support should be contacted.

    http://www2.nohold.net/noHoldCust542...n_install.html

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  4. robbobc Guest

    Default Re: Anti Spyware update

    Thanks for your help.A clean uninstall and reinstall did the trick.
    Can't help thinking it is a lot of work to cure a problem, which may crop up again, and of course all previous configuration is lost, but hey ho, it works now.
    Rob

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