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Thread: Always trying to update all by itself - never ends

  1. #1
    mistershipwreck Guest

    Default Always trying to update all by itself - never ends

    My year ended for my Zone Alarm AV this past weekend. I renewed, downloaded the newest version, and did an UPGRADE install...
    Now - it is ALWAYS trying to update itself - only it never gets anything. I have to restart my computer to get it to stop. And, even though I have set the auto update to only try once every 24 hours... A few minuted after a total restart, the program searches on its own for an update, but it never finishes... (I can see the systray icon showing that it is attempting to get an update).
    I tried this possible fix, but it didn't work:
    Update files may be corrupted. Do the following:
    1) Boot into Safe Mode

    2) Go to C:\Windows\System32\ZoneLabs\Updates

    3) Delete all files & folders

    4) Boot into Normal Mode

    5) Re-run Update

    I am running WIndows Vista, and Zone Alarm version 7.1.254.000
    Any ideas?


    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Always trying to update all by itself - never ends

    Hi!probably corrupted settings are causing problems (due to the upgrade).Two possible solutionsA. Database reset (reset the settings):1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootB. Remove with special switches and reinstall ZA, see here:http://www2.nohold.net/noHoldCust542...n_install.htmlCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mistershipwreck Guest

    Default Re: Always trying to update all by itself - never ends

    Thanks. So far, option #1 seems to have fixed it for the past 4 hours.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Always trying to update all by itself - never ends

    Great! Thank you for taking the time to report back.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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